Articles

Countering the False Notion that Six Sigma is Elitist

Too often, when people think of Six Sigma and black belts they see them as having an elitist connotation. The opinion that Six Sigma is elitist or that black belts are elitist, however, are false. In its purest form Six Sigma is a “way of life” for an organization serious about process improvement. It just […]

View More

Exploding Six Sigma Myths

Six Sigma doesn’t improve the customer experience.  It may seem that Six Sigma turns the focus away from the customer because it is driven by data. In so many companies, quality improvement is driven by the latest customer complaint, or some manager’s latest issue. This may seem like you are being responsive to the customers, […]

View More

Six Sigma is about More Than Just Number Crunching

Top executives who know only that Six Sigma is famous and popular have called for the implementation of Six Sigma programs, and, of course, want to see numbers. They may become very enamored with the copious numbers that Six Sigma produces. Unfortunately, they may not want to see more than just a series of reports […]

View More

Does Six Sigma Need to Have the Support of Upper Management?

The short answer is, “Yes!” The longer answer is, “Yes, and here’s why.” Have you ever had the unfortunate experience of working where management does not fully realize or understand the value of investing the extra time and effort required for quality improvement? Such an experience is certainly not uncommon. You really know the value […]

View More

Why Six Sigma Will work in Service Environments

Although Six Sigma has its roots in manufacturing, it works just as effectively in service industries. It’s no secret that service environments, such as financial organizations, healthcare providers, retail companies, and hospitality organizations have a harder time applying Six Sigma principles. However, the core principles of Six Sigma allow it to cost-effectively translate manufacturing-oriented Six […]

View More

Compensation and Black Belts

One of the more ambiguous elements of a Six Sigma project is the level and type of compensation the organization should give to its Six Sigma leaders and team members. On the one hand, setting compensation is not an integral part of any stage of a Six Sigma project; on the other hand, compensation is […]

View More