A Brief Intro to the Kano Model

There are many tools that Lean Six Sigma professionals can use for process improvement. You have probably heard of Kaizen, Kanban and Ishikawa, but have you heard of the Kano Model? It helps organizations prioritize customer satisfaction during product development to produce more value for the customer. What is the Kano Model? Simply put, the […]

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Kano Model: A Method for Greater Customer-Centricity

Historically, companies that are customer-centered are far more profitable than those with other centers of attention. This trend of customer-focus has lead corporations to flourish and prosper in otherwise stagnant markets. Yet, how do you begin making your operations more customer-centric? For Six Sigma practicing professionals, the Kano Model is the best answer! In this […]

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