Spreading the Six Sigma philosophy comes second nature to 6sigma.us CEO and founder Peter Peterka, who was recently interviewed for Vonigo’s blog on how service companies can improve the customer experience in 2019. Vonigo is a business management software that helps service companies manage their business, offering everything from online booking to sales management tools.
Service companies can borrow strategies from major companies like eBay to improve their customer’s experience. It only takes one time for something to go wrong. If the customer experience is handled poorly, it can put that customer’s loyalty in jeopardy. Peter discusses tools like Kaizen and the VOC (Voice of Customer) that can help make a difference in improving the customer’s experience.
Get the full interview on Vonigo’s website!