Root Cause Analysis (RCA) Training – Three Day Course The Root Cause Analysis Training program is for individuals, teams and organizations who desire to institutionalize an operating system for structured problem-solving.
Complete a project following the 8D Roadmap and apply appropriate methods to solve a problem with an unknown cause. A coach will be your guide as needed.
The Root Cause Analysis (RCA) concepts will help you identify answers to the following questions:
How many problems are encountered each year? How many seem to recur? How many have unknown causes? How many have a known cause? Is a team created to solve them? Does the team use a structured process? Interested in Online Root Cause Analysis Training?
Current Schedule for Root Cause Analysis Training [ ] Concepts covered: Present State Scenario:
A problem is detected Everyone sees pieces of the true picture Many pieces could be assumptions, not facts Each piece generates theories and supporting evidence is gathered Each theory is consistent with its piece and so becomes “worth looking into” This feels right because everyone’s doing something to solve the problem Present State Audit:
A fragmented picture and assumption-based theories drive problem-solving activities No procedure for bringing all the pieces together No procedure for separating assumptions from facts No procedure for using the facts to find the cause Future State “Lean Problem-Solving” Scenario:
A problem is detected Everyone knows what facts to gather to see the whole picture Facts and evidence are used as a filter to reject the theories that don’t explain the facts Theories that explain the facts are worth looking into This feels right because every theory that gets rejected is time and money saved The filter is also a “theory generator” that leads us to the cause A solution profile is developed for sustainable results Learning Objectives:
Know what to do when problems occur Define, validate and decide if the problem should be solved Use a team approach and understand team dynamics Take appropriate interim actions Choose the most appropriate Root Cause Analysis methods for the situation Determine and implement the best sustainable solution Who Should Attend?
Prerequisites: None
Topics Covered:
What Root Cause Analysis (RCA) is, why we need it and when to use it Problem-Solving Process Flowchart (8D Roadmap) Problems vs. Opportunities Preventative Practices Problem Detection & Specification Problem Anatomy = |Should – Actual|*Risk Causes to Determine Cause Structures Situation Appraisal Known vs. Unknown Cause Using Facts, Evidence & Assumptions Interim Actions Using a Team Approach Risk Analysis Tools Importance of Language Cause-Effect Mapping Methods Potential Cause Filters and Generators Human Error Choosing the Best Solution Profile Solution Validation Exercises & Case Studies Contact Us
