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customer experience, voc, customer service, lean six sigma, six sigma , 6sigma.us

Customer Experience: You Get What You Give

How many times have you heard that statement? You get what you give. It is like a life mantra we have heard since our childhood. When you think about the customer experience, the old adage could never be more applicable. The problem is that as we grow, those words of wisdom get diluted in the […]

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Multiple Regression

What is Multiple Regression?

Consider a situation where a number of different factors (called predictor or independent variables) interplay to determine an outcome (called the criterion or dependent variable). Depending on what the factors are different outcomes may be achieved. For example, the price at which a house sells (the criterion) may be determined by a number of factors […]

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Image: Poka Yoke, aka 'Mistake Proofing'

Efficient Use of Poka Yoke

Background With billions invested in manufacturing across the world and a lot of talk about Quality Assurance, there is immense focus on what goes on at the production floor space. ‘Statistical Quality Control (SQC)’, ‘total Quality Management’, ‘Zero Defects’ and techniques for Inspection focus on similar issues: How to reduce the number of errors? How […]

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leadership failure, leadership, lean six sigma, six sigma, business, ceo, management , 6sigma.us

Leadership Failure: Are You Stumbling?

Understanding the Trap Leadership failure can happen more often than you think. According to a recent survey, over 40% of new Chief Executive Officers (CEO) fail within their first 18 months. That is a very powerful statement! Newly hired CEO’s enter the arena with confidence and attitude that is success focused. They wouldn’t have gotten […]

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Kano Analysis

Understanding Kano Analysis

Introduction Products have to be consumer centric. The manufacturers of any product must have a clear idea of what purpose their product is promising to serve. In other words, a clear-cut definition of the functionality of the product is very important. A pudding is good only if the person who is eating approves it (in […]

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leadership, business, project manager, six sigma, lean six sigma, 6sigma.us

Leadership: Developing the Essentials

Are You Preparing? Leadership is often misunderstood. Often times, people define leaders as those appointed to positions of authority above them. It is expected that if you hold a position of authority, then you are a leader. Those same people then follow those in positions above them, with sometimes reluctant obedience. They see that their […]

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Risk Assessment

FMEA: Failure Mode and Effect Analysis – Risk Assessment

Need for Failure Assessment Traditionally, a lot of emphasis was placed on designing a product. Those who planned ahead of time were given a pat on the back. Then, most of the effort was positioned towards manufacturing the product. Lastly, the product was checked for any defects or areas where quality was compromised. This cycle […]

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police officer, hiring, six sigma, 6sigma.us

Hiring a Police Officer: Six Sigma Brings a New Approach

Hiring a Police Officer Hiring a police officer can be a lengthy and costly process. Unlike many traditional professional hiring situations, the process for hiring a police officer is lengthy and detailed. A hiring agency must go through a multitude of steps with excruciating detail to ensure they have a candidate that is suitable for […]

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Barriers to Radical Change

Barriers to Radical Change – Six Sigma is Here to Help You

When considering the many barriers to change efforts, a leader can become overwhelmed and easily frustrated. However, most of these barriers can be categorized into three areas, making them seem, perhaps, more manageable. These three categories include cognition, motivation, and obligations. Cognition deals with the way people think. It is understandable that many people hold […]

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Product Branding

Product Branding: With a Little Help from Six Sigma

There is no dearth of advice and wisdom from marketers when it comes to product branding. Open the business section of your newspaper or surf to a marketing site and you’re bound to come across articles on the subject. We’re not sure though if anyone has discussed product branding within the framework of Six Sigma. […]

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Six Sigma Solution

Six Sigma as a Solution

Years ago, a tennis coach told us that the follow-through was just as important as hitting the ball from the racket’s “sweet spot.” He described the follow-through as the swinging of the racket so that the racket ends upward, way above your shoulders. It was much better than hitting the ball and letting your elbows […]

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lean and six sigma, balance, success, business, quality improvement, 6sigma.us

Lean and Six Sigma: Finding the Perfect Balance

Finding the Balance Lean and Six Sigma concepts are well understood in many business situations. Each concept  has found its place and proven their value. Lean does its part, focusing on improving the process and eliminating waste. Six Sigma performs its role by eliminating variable in the process. Organizations implement each strategy differently, based on […]

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knowing your customer, voice of the customer, customer service, 6sigma.us

Customers: How Well Do You Know Them?

Uncovering the Cover Up Customers. What do they really know? Fact is, my business is doing just fine and am pretty confident  there aren’t any issues. Oh, I have a few ‘difficult’ customers, but I really don’t worry about them. They cause us more problems than there are worth in sales, so it really doesn’t […]

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six sigma leadership

Leadership: Do You Have What It Takes?

The Qualities We Seek Leadership. What is it and how do we get it? The concept is one of the most debatable subjects in business today. As individuals, we lean toward what we like. Your personality gravitates towards like personalities and that is where you find your comfort zone. Fact is, no one find success […]

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manufacturer pricing, lean principles, lean, 6sigma.us

Manufacturer Pricing: Is There a Better Way?

Developing a Concept Can we change the old ways of manufacturer pricing? The impact of Lean manufacturing principles is well established. Manufacturers who follow Lean principles create significant profitability improvements over time, all while meeting and exceeding customer expectations. Can those same Lean principles and practices be applied to pricing and achieve the same type […]

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Six Sigma - Sharpening Your Skills

Training: Are You Sharpening Your Skills?

Sharpening Your Skills Training is one of the most crucial habits you must practice on a daily basis to become a valued professional. If you look at the most successful business leaders, you will find that they place a high value on personal and professional development. They set aside time daily to practice their craft, […]

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professional development six sigma training las vegas 6sigma.us

Professional Development: How Are Your Investments Doing?

Are You Investing in Your Future? No matter what you read or hear about highly successful people, there are common habits they practice which can be directly attributed to their success. They have a determined, focused drive to be the best and their habits are religiously practiced. One of the most valuable habits highly successful […]

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family dinner 5 why's six sigma 6sigma.us

5 Whys: Can I Get to Dinner on Time?

5 Whys Inspiration Part of the morning routine of coffee and working through a to-do list for the day, the morning network news is always going in the background. We filter out the fluff and our attention is piqued when a story is of significant value or importance. Recently, our attention was drawn to an […]

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the internet of things IoT business six sigma programs 6sigma.us

Six Sigma and the Internet of Things (IoT)

Just What is The Internet of Things (IoT)? Gadgets, electronics and devices: we all have them and they fill our world. As the technology improves, so do they! Part of the improvements with these devices is that they are connected to the Internet. Cars, kitchen appliances, personal devices are just some examples of devices that […]

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Is Six Sigma good fit for small business?

Six Sigma for Small Business: Is It a Good Fit?

Sizing Up Six Sigma Studies show that 2/3 of European employees and roughly 1/2 of American employees work for small and medium businesses. Small and medium businesses create 65% of all new jobs in the US. These facts fuel the debate on whether Six Sigma is a good fit for small business. Typically Six Sigma […]

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