Lean Six Sigma Training Certification
Customer happiness is the key for any business that wants to succeed and to stay in the long run. One approach that helps companies listen to and please their customers is called Quality Function Deployment, or QFD for short. QFD gives teams a powerful way to understand exactly what clients want and need when designing […]
Customer feedback is a vital consideration for every business. As a business owner, you need concrete feedback from clients to help you evaluate their satisfaction. You can infer how to adjust your processes to serve customers better with the feedback. Honest feedback doesn’t come from thin air. You must ask clients for their opinions and […]
Lean Six Sigma in the airline industry could be one of the most in-demand business methodologies in a struggling and beleaguered sector. Even before the pandemic, airlines were not the optimal environment for positive customer experiences. The impacts of the pandemic worsened a toxic customer environment. But, even with these challenges, the industry is rising […]
Believe it or not, using Google analytics with Six Sigma methodologies can make your business even more powerful. Since Six Sigma is a data-driven practice, Google Analytics can give you powerful data that you need to make your business grow at a rapid speed. Just plain data for data sake is meaningless unless you know […]
One of Six Sigma’s core beliefs is to do away with any waste. This means if it doesn’t bring value to your product or service, it is waste. So let us shed light on Non-value added processing in Six Sigma. Depending on the industry your business is serving, non-value added processing can be anything from […]
As the holidays are edging their way towards us, a little help would be appreciated, so think Lean Six Sigma! If you have a retail business, you understand that the more help a customer receives, the happier they will be. While this definitely applies to customer service, we’re specifically referring to the physical layout of […]
Establishing a strong brand is one of the most important things you can do for your business. But what is branding? By definition, it is the practice of creating a name, symbol or logo that for a product or service, creating an image in the consumer’s mind. A strong brand should differentiate a product or service […]
Important Key Principles in Six Sigma The reason Six Sigma works is because of its key principles. If every business followed these principles, there is no doubt that the number of business successes would dramatically rise. Value Customer focus and requirements: This is the main staple of business success, really understanding what is important to […]
Why is Six Sigma important for business? This may seem like an ignorant question, but to people who don’t know what Six Sigma is, it is a perfectly good question. If there was a way to prevent a disease that ran in your family, you would likely do whatever it took to prevent from getting […]
The difference is obvious when it comes to companies that implement Six Sigma and Lean methodologies and tools. As a member of the public (or better still, as a customer who uses their products or services) one would first notice the company’s excellent product or service. If something were to go wrong (which is rare, […]
You’ve heard recent headlines in the news about certain airlines overbooking and treating their customers harshly when a customer wouldn’t give up their seat when asked. This is the antithesis of Six Sigma core values, and it is no wonder that the airline industry has suffered many blows. One company that has held the number […]
The core of Six Sigma methodology is keeping customers fulfilled and happy, so they will come back to use your product or service. Without any customers, you won’t have a business. In order to do that, you must know exactly what your customers require from your business; in other words, what is important to your […]
Six Sigma holds the Voice of the Customer (VOC) in very high regard. VOC encompasses the expectations, preferences and requirements of your customers/clients. Let’s face it — without your customers, you wouldn’t have a business, so it would make sense to make them top priority. Now let’s take the VOC further. What if you were […]
Back in the day, it was common practice for company staff to make it their business to know every customer by name — or at the very least, learn something special about them. This would be part of the customer service experience, and make the customer feel like part of the family. This created customer […]
As more businesses start to enter the marketplace, the need for each business to stand out increases. No two businesses are identical; all have their unique strengths and all can stand out in their own special way. That’s why many companies spend the time and money developing a distinctive brand voice for their company. Creating […]
The Capability Analysis offers a method of understanding variables or limitations of process performance. Every project has performance limits and variances that will be acceptable to the customer. Align the process variables to ensure they meet customer expectations to determine the value of the process. The Value of Capability Analysis The true capability of a […]
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