Articles

knowing your customer, voice of the customer, customer service, 6sigma.us

Customers: How Well Do You Know Them?

Uncovering the Cover Up Customers. What do they really know? Fact is, my business is doing just fine and am pretty confident  there aren’t any issues. Oh, I have a few ‘difficult’ customers, but I really don’t worry about them. They cause us more problems than there are worth in sales, so it really doesn’t […]

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Benchmarking – The Acceptable Face Of Cheating

Benchmarking – The Acceptable Face Of Cheating

What is the ultimate route to business success? There are those who assert that hard work and dedication are the answer to this question. Business gurus though, might, deride such a simplistic view. It is almost unheard of, for a newly launched product to be immediately profitable. Instead, every aspect of the product from design, […]

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Force Field Analysis: The Power of Drivers & Restraints

May The Force Be With You Force Field Analysis is a powerful tool used to clearly understand the true position of a process. When trying to understand a process or a “why” there will always be proponents and detractors. Debates will ensue with lively arguments from both sides of the issue, clearly advocating their positions as […]

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force field analysis six sigma tools

Force Field Analysis: The Power of Drivers & Restraints

May The Force Be With You Force Field Analysis is a powerful tool used to clearly understand the true position of a process. When trying to understand a process or a “why” there will always be proponents and detractors. Debates will ensue with lively arguments from both sides of the issue, clearly advocating their positions as […]

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Six Sigma Remembers - Memorial Day

Memorial Day: Our Remembrance & Honor

What Are Your Plans? Memorial Day. It’s a four day weekend! Time to hang out by the water with friends, light the BBQ grill and cook some meat. Whatever you like, it typically evokes thoughts of fun in the sun, travel, friends and welcoming in summer! Before heading out on that road trip or stocking […]

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busy professional, six sigma, lean, training, 6sigma.us

Specialized Training: Making the Time for Value

Overcoming the Obstacles Specialized training presents a prime opportunity to expand your knowledge base and critical skills. The obstacles most professionals face is the expense of the training and finding the time in a fast paced environment to attend the courses. In today’s work environment, between finding the time to manage meetings, burgeoning email streams […]

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Master Black Belt: Are You Ready For The Challenge?

Ready for a Challenge? Taking on more responsibility and moving your career forward is crucial! Not only should you be focused on how to improve your skills in your current role, you must be laser focused on improving your skills for the next level of responsibility. There is no better way to demonstrate your ability […]

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Six Sigma - Sharpening Your Skills

Training: Are You Sharpening Your Skills?

Sharpening Your Skills Training is one of the most crucial habits you must practice on a daily basis to become a valued professional. If you look at the most successful business leaders, you will find that they place a high value on personal and professional development. They set aside time daily to practice their craft, […]

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Technical Competency: It’s a Game of Inches

Do You Have the Competitive Edge? Technical competency and proficiency are crucial to professionals competing in today’s workplace. Having the skills necessary to do the job is just not good enough anymore. Today’s work environment is becoming more and more competitive. Professionals who are seeking advancement are doing whatever it takes to put themselves ahead […]

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5 Whys: Can I Get to Dinner on Time?

5 Whys Inspiration Part of the morning routine of coffee and working through a to-do list for the day, the morning network news is always going in the background. We filter out the fluff and our attention is piqued when a story is of significant value or importance. Recently, our attention was drawn to an […]

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the internet of things IoT business six sigma programs 6sigma.us

Six Sigma and the Internet of Things (IoT)

Just What is The Internet of Things (IoT)? Gadgets, electronics and devices: we all have them and they fill our world. As the technology improves, so do they! Part of the improvements with these devices is that they are connected to the Internet. Cars, kitchen appliances, personal devices are just some examples of devices that […]

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money in a jar building your future 6siigma.us

Six Sigma Training: Are You Shaping Your Future?

Are you shaping your future in Six Sigma? It is estimated that highly successful people invest $8k – $10k a year on their personal and professional development. Fact is, the modern business environment is highly fluid and technically demanding, without taking into consideration skills crucial to your specific industry. Just keeping up with the basic […]

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six sigma fishbone diagram

Six Sigma Tools: How Is The Fishing?

There is nothing so steeped in the American culture as fishing. Images of boys and their cane poles. Dads and sons spending a lazy afternoon by the river, talking about fish, nature and life. It’s a right of passage for most. For some it’s a relaxing hobby. Others, it is a focused and detailed sport, […]

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Image: Design for Six Sigma training

6Sigma.us Presents Comprehensive DFSS Training

Let’s Define DFSS (Design for Six Sigma) What is DFSS and how does it apply to the practice of Six Sigma? Simply put, DFSS is a tool available to the Six Sigma practitioner to develop products, services and products. Unlike DMAIC, which improves existing products or services, DFSS is specifically designed with the customer in […]

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Image: Mark Graban - Experience Change

Lean Healthcare: Spend Some Time with an Expert

Across the broad practice of Lean, Six Sigma and Quality, there are many experts. All have various levels of knowledge and experience that create a certain value in their practice. Some of the leading experts have truly exemplified themselves in the practice. Years of education, hard work and diligent devotion to mastery of their craft […]

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Image: Six Sigma Training - Anaheim/Los Angeles

Upcoming Six Sigma Training: Anaheim/Los Angeles

2016 is here and training is in full swing at 6Sigma.us. We spent the last part of 2015 planning dynamic training agendas, with a global reach! With that in mind, we would like to invite you to join us in sunny Southern California for a comprehensive Six Sigma training event. During this event, we will […]

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Image: Six Sigma Black Belt Training

Six Sigma Black Belt: Do You Have What It Takes?

Do you have what it takes? That question is so broad, an accurate answer is hard to come by. However, no matter what your industry of choice, having what it takes to be successful is crucial to career progression. Six Sigma core qualities for success encompass the basics of business and leadership, but also include […]

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Santa Implements Lean Six Sigma

After struggling the past few years at Northpole Inc., Santa turned to 6Sigma.us for help in resolving some challenging issues in his business. The past three seasons at Northpole Inc., were lackluster, to say the least. The business was plagued with production and quality issues, affecting the performance and customer expectations of the company. To try […]

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Six Sigma DMAIC training

Understanding DMAIC Within Six Sigma

As we head into 2016 and into another full training schedule, we receive many inquiries about various aspects of Six Sigma before classes even get started! One question we often receive is about the DMAIC methodology. If you’re not familiar with DMAIC model, here’s a simple breakdown: D: Define the problem M: Measure process performance A: Analyze the […]

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Holiday Retail Shopping Lean Six Sigma Strategies

Using Lean Six Sigma to Ring in Better Customer Service During the Holidays

With the holiday shopping season underway, there’s no better time for retail businesses to shine and be at their best for customers. After all, for many retailers, the holiday season brings in a large percentage of their annual revenue. So store operations must be at their optimal efficiency in order for customers to receive the […]

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