Lean Six Sigma Training Certification
Every business needs constant evaluation to stay on top of their game. As a businessperson, you must pay attention to certain metrics and ensure they’re always at a desired level. Otherwise, you might easily fall behind the competition and lose sales. This article will walk you through some key customer metrics you should continually monitor. […]
Those who believe in Six Sigma know that the genius is in its simplicity. If common sense had a template, it would be known as Six Sigma. That being said, today’s global economy (with the exception of its size) isn’t that much different than your father’s hardware store back in the 1950’s. Good quality is […]
Quantitative surveys are a short, relatively easy way to find out specific information. These surveys have the primary goal to quantify something so that a numeric or statistical value can be obtained. The questions are to be short, concise and specific. Sometimes these questions work together in that the question would either rule out or […]
You’ve heard recent headlines in the news about certain airlines overbooking and treating their customers harshly when a customer wouldn’t give up their seat when asked. This is the antithesis of Six Sigma core values, and it is no wonder that the airline industry has suffered many blows. One company that has held the number […]
Ebay, one of the most successful e-commerce companies worldwide, is a different type of company from traditional retailers, simply because it relies on a lot of small companies and sellers using their platform. Those sellers are eBay’s customers, or members that bring eBay revenue. This business model is now seen among many e-commerce companies in […]
The core of Six Sigma methodology is keeping customers fulfilled and happy, so they will come back to use your product or service. Without any customers, you won’t have a business. In order to do that, you must know exactly what your customers require from your business; in other words, what is important to your […]
Back in the day, it was common practice for company staff to make it their business to know every customer by name — or at the very least, learn something special about them. This would be part of the customer service experience, and make the customer feel like part of the family. This created customer […]
How many times have you heard that statement? You get what you give. It is like a life mantra we have heard since our childhood. When you think about the customer experience, the old adage could never be more applicable. The problem is that as we grow, those words of wisdom get diluted in the […]
Uncovering the Cover Up Customers. What do they really know? Fact is, my business is doing just fine and am pretty confident there aren’t any issues. Oh, I have a few ‘difficult’ customers, but I really don’t worry about them. They cause us more problems than there are worth in sales, so it really doesn’t […]
After struggling the past few years at Northpole Inc., Santa turned to 6Sigma.us for help in resolving some challenging issues in his business. The past three seasons at Northpole Inc., were lackluster, to say the least. The business was plagued with production and quality issues, affecting the performance and customer expectations of the company. To try […]
With the holiday shopping season underway, there’s no better time for retail businesses to shine and be at their best for customers. After all, for many retailers, the holiday season brings in a large percentage of their annual revenue. So store operations must be at their optimal efficiency in order for customers to receive the […]
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