Lean Six Sigma Training Certification
There is an unsaid understanding that we (ourselves) are the world’s best most loyal customers unless we are given a reason otherwise. So it is with that mindset that you think about this infographic as you view it. In recent events, many small and large businesses have been put to the test. The COVID pandemic […]
The customer is the most important part of your business; they determine if your product or service is worth their hard-earned money. With the new normal we are experiencing now, it is imperative that you find out what your customers wants and needs are. How do you find all this out in a global economy? […]
It’s the holiday season, which includes thinking about the pending new year. This is the perfect time to start living more mindfully, meaning spending less money and making your money go further. Here is an easy way to try the magic of Six Sigma for yourself, and start saving money in your business. Get started by […]
IKEA is a privately owned global company, but like any other global company, there was the issue of dissatisfied customers with the delivery of products, specifically late delivery and merchandise arriving damaged. IKEA decided to use the Six Sigma DMAIC approach, which stands for Define, Measure, Analyze, Improve, and Control. This would give Ikea the […]
Quantitative surveys are a short, relatively easy way to find out specific information. These surveys have the primary goal to quantify something so that a numeric or statistical value can be obtained. The questions are to be short, concise and specific. Sometimes these questions work together in that the question would either rule out or […]
Quality control in Six Sigma is an ongoing endeavor and requires a mindset of having a success rate of 99.9997%. This requires consistent monitoring for defects, waste, and variation using specific Lean Six Sigma tools, such as: Value Stream Mapping Regression Analysis Pareto Chart Kaizen Poke-Yoke Now let’s talk about what creates a habit. A […]
Those who aren’t familiar with Six Sigma may not know about the Voice of Customer (VOC) tool and its importance. They feel that if you give a customer too much, that it might cost your business too much money and furthermore it would be a waste. This could not be further from the truth! Listening […]
When you stop and think of the actual simplicity of Six Sigma, it’s akin to changing a spark plug in a car. It is a simple fix that can produce great results. That doesn’t mean it’s easy, but it is simple. Working as a team, understanding the Voice of Customer (VOC), which means listening to […]
Have you ever been on websites such as Yelp, Google, or HomeAdvisor? Well, these websites are all fall under the umbrella of VOC, or Voice of the Customer. This is how important VOC has become to future consumers. Unfortunately, you don’t want to find out that your business doesn’t add up by looking on Yelp […]
Competition: Rivalry for supremacy; a contest for a prize, honor, or advantage. As you can see from its definition, competition has somewhat of a negative connotation, because in order for someone or something to be regarded as the best, the opposition inadvertently loses some of its value. The Academy Awards Every year, the entertainment industry […]
Uncovering the Cover Up Customers. What do they really know? Fact is, my business is doing just fine and am pretty confident there aren’t any issues. Oh, I have a few ‘difficult’ customers, but I really don’t worry about them. They cause us more problems than there are worth in sales, so it really doesn’t […]
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