Lean Six Sigma Training Certification
Improving how we work is important for any organization. Leaders are always looking for ways to help teams work smarter. One great tool that many have used is called Little’s Law. It comes from studying how lines and waits work. Little’s Law shows the connection between how many people or things are waiting, how often […]
Companies always look for ways to work smarter, cut unnecessary spending, and deliver great products and services to clients. During this important work, a helpful idea has emerged called the Voice of the Process or VOP. The VOP is like the heartbeat of your methods, sharing how they’re functioning, what they’re good at, and also […]
Customer happiness is the key for any business that wants to succeed and to stay in the long run. One approach that helps companies listen to and please their customers is called Quality Function Deployment, or QFD for short. QFD gives teams a powerful way to understand exactly what clients want and need when designing […]
Takt time is a foundational concept in lean manufacturing that helps organizations match production with customer demand. The term “takt” comes from the German word taktzeit, which translates to “cycle time”. It is the maximum time allowed to produce one piece without falling behind or getting ahead of customer demand. Transform your manufacturing processes from […]
Customer feedback is a vital consideration for every business. As a business owner, you need concrete feedback from clients to help you evaluate their satisfaction. You can infer how to adjust your processes to serve customers better with the feedback. Honest feedback doesn’t come from thin air. You must ask clients for their opinions and […]
How many times have you heard that statement? You get what you give. It is like a life mantra we have heard since our childhood. When you think about the customer experience, the old adage could never be more applicable. The problem is that as we grow, those words of wisdom get diluted in the […]
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