Articles

voice of the customer VOC six sigma

VOC Makes Every Customer a VIP

The core of Six Sigma methodology is keeping customers fulfilled and happy, so they will come back to use your product or service. Without any customers, you won’t have a business. In order to do that, you must know exactly what your customers require from your business; in other words, what is important to your […]

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fishbone diagram six sigma cause effect

The Fishbone Diagram is the “Wishbone” to the Cause

The fishbone diagram, created by Kaoru Ishikawa, is a simple tool for visually seeing the possible causes of an issue and how it affects the end result. The fishbone diagram is also referred to as the Ishikawa diagram, the cause and effect diagram, or the Ishikawa. When working as a team, to solve an issue, […]

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root cause analysis

Touching the Surface of Root Cause Analysis

When there is an issue or problem in your business, you don’t want it to linger and cause deeper problems. You want to fix it forever.  This is a job for Root Cause Analysis (RCA) — find the cause, fix it and never allow it to happen again. The Process of Root Cause Analysis Establish […]

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Applying Six Sigma to the Tale of the Tortoise and the Hare

Do you remember one of Aesop’s Fables, “The Tortoise and the Hare”? Long ago, there was a hare that would make fun of the tortoise because he moved so slowly. Then the hare would brag about how he was the fastest around. So the tortoise finally got fed up and challenged the hare to a […]

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Experience Makes Six Sigma Training Priceless

How important is work experience and on the job training when potential employers look at candidates for a particular position? You can say it is very important! Let us start with an example of two college students at rival schools. Both are exceptional students, exceptional human beings with extra-curricular activities to show that they can […]

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Assemble your Six Sigma Project Team

Get Set: Prepare Your Six Sigma Project Team

This article is the second in our three-part series to help you achieve the best results using Six Sigma. You can read the whole article series here. Now, get set… Our three-part guide will act as the perfect primer on all the important Six Sigma project facts. Today we discuss how to assemble and prepare […]

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It's tempting to let improvements speed by, but don't lose control!

Six Sigma and DMAIC in Focus: C – Control Your Project

This article is the final part in our series on the principles of Six Sigma, focusing on Control within the DMAIC framework. You can find the rest of our series here. If you’ve stuck with us so far, congratulations! If you’re new… go back and read the rest of this series! We are taking a deep-dive into […]

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Essential to the Improve phase of DMAIC, PDCA is the primary gauge of improvement rollout success.

Six Sigma and DMAIC in Focus: I – Improve Your Six Sigma Project

This article is the fourth part in our series on the principles of Six Sigma, focusing on Improve within the DMAIC framework. You can find the rest of our series here. Day four now sees us approaching the end of our DMAIC in focus series. Today, we will be looking at how to improve ourselves, and our projects, […]

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Analyze your project without losing time and motivation!

Six Sigma and DMAIC in Focus: A – Analyze Your Six Sigma Project

This article is the third part in our series on the principles of Six Sigma, focusing on Analyze within the DMAIC framework. You can find the rest of our series here. Day three into our DMAIC in focus series sees us analyzing Analyze. Aside from getting meta, we are going to look at how successful analysis […]

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DMAIC Measure - How to measure the impact of your Six Sigma Project

Six Sigma and DMAIC in Focus: M – Measure Your Six Sigma Project

This article is the second part in our series on the principles of Six Sigma, focusing on Measure within the DMAIC framework. You can find the rest of our series here. Yesterday we started our series on DMAIC in focus with a deep-dive into Define. Today we take a more measured approach and will give you […]

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Define Your Problem with DMAIC

Six Sigma and DMAIC in Focus: D – Define Your Six Sigma Project

This article is the first part in our series on the principles of Six Sigma, focusing on Define within the DMAIC framework. You can find the rest of our series here.   Working in Six Sigma, one of the first things you will hear about is DMAIC. It’s as much a part of the landscape […]

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