Lean Six Sigma Training Certification
Improving how we work is important for any organization. Leaders are always looking for ways to help teams work smarter. One great tool that many have used is called Little’s Law. It comes from studying how lines and waits work. Little’s Law shows the connection between how many people or things are waiting, how often […]
Uncovering the Cover Up Customers. What do they really know? Fact is, my business is doing just fine and am pretty confident there aren’t any issues. Oh, I have a few ‘difficult’ customers, but I really don’t worry about them. They cause us more problems than there are worth in sales, so it really doesn’t […]
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