Lean Six Sigma Training Certification
Companies always look for ways to work smarter, cut unnecessary spending, and deliver great products and services to clients. During this important work, a helpful idea has emerged called the Voice of the Process or VOP. The VOP is like the heartbeat of your methods, sharing how they’re functioning, what they’re good at, and also […]
Voice of the Business is created by carefully considering numbers, market reports, and important meetings, and provides direction for connecting daily work with the big goals and plans of the business. Really listening to this “Voice of the Business” (VOB) and using it well has become essential for any company wanting lasting success against competitors. […]
One indispensable tool that has consistently proven its value across various industries is the concept of control limits within Statistical Process Control (SPC). Control limits are the guardrails that delineate the acceptable range of variation within a process, acting as sentinels for detecting deviations and anomalies that could compromise quality and consistency. By establishing these […]
Organizations encounter dynamic problems as the business landscape becomes more complicated due to causes such as globalization, technology disruptions, climate change, and other dynamic issues. The most successful businesses in the world have to negotiate complex webs of interwoven connections with their partners, customers, rivals, and staff. Linear, reductionist thinking falls short in handling such […]
You might not associate Six Sigma and call centers right away, and we wouldn’t blame you! However, they rely on efficient processes, and high quality control, to maintain optimal results. This makes it the perfect environment to use Six Sigma, maximizing results and upholding quality. Read on and learn how Six Sigma principles can be used to increase call center quality. […]
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