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The economy is rebounding (slowly) and the world as a whole is improving in terms of economic health (again, slowly). This means that companies are turning their sights from mere survival to profitability and growth. The problem is that as the economy improves, more and more businesses are fighting for the same number of customers. A better economy doesn’t mean there are more customers. It just means they’re freer with their money. You still need to ensure that you’re the best choice for their hard-earned cash. Six Sigma certification in Modesto can help guarantee that your company is the one your clients or customers turn to.
Why Six Sigma Builds Customer Retention
What makes a customer choose a company in the first place? Is it the marketing? Is it the online presence? Is it the feedback from friends and family? Sure, all of those things play a role. However, in the end, it’s the product or service that the company offers that really clinches the deal. With that being said, your product/service quality, as well as the customer’s experience with your company, will determine whether they come back to do business again or choose to patronize one of your competitors.
Currently there is no training schedule available for Modesto. However, we do have ongoing training in nearby locations. Check out available training in nearby location
Six Sigma certification for Modesto area workers gives you the means to weigh the odds in your favor. Six Sigma is a method for process improvement, and you’ll find that it helps improve every single process in your company. That includes product manufacturing, service delivery and customer service as well. With the right training and certification, your employees will be able to identify problems within these processes and make accurate fixes to the true root cause. Then, they can monitor the process through the long term and ensure that you’re not only getting a customer once, but that you’re keeping that customer for life. Customer retention is absolutely vital you can’t have a one-and-done mindset. Without a loyal customer base, your business will fail.
Choosing Your Employees Six Sigma Certification in Modesto
What Six Sigma certification levels should you pursue for your employees? This is where things can get a little confusing. There are five different levels, including white, yellow, green, black and master black belt. Obviously, each successive belt represents a higher tier of mastery, but which belt is right for which employees? Working with an outstanding training provider will help you create a plan for employee certification that ensures you have the right people in the right positions for success.