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CI Manager – Black Belt

(posted 1/12/2010)

The primary objective of a Continuous Improvement Manager – Black Belt is to coordinate and strategically lead performance improvement initiatives globally.   This will be accomplished through effective leadership and working relationships with business leaders, functional change agents, and all applicable functional department personnel.   The CI Manager will utilize performance management, problem solving, and lean/sigma tools as well as training, coaching, and influence skills to achieve specific organizational change and financial objectives.  The position will also be responsible for advising senior executives on the nature and progress of assigned improvement activities.
 
As a "Change Agent”, the CI Manager will be required to cultivate relationships (at the most senior levels) and establish a network of allies (at all levels) that will inspire and drive the rigor, value and benefits of Continuous Improvement throughout the organization.


Detailed Description
The CI Manager (Black Belt) leads continuous improvement projects with representatives from one or more business areas. The Black Belt works closely with the business to understand and document processes/practices, establish measurement plans for CTQs and KPIs, identify and quantify process improvement opportunities, implement change and build and execute control plans. The Black Belt will work closely with members of the business area(s) that they represent to understand their issues and concerns so they can jointly improve on departmental KPIs. The person in this position will be expected to identify process improvement opportunities, execute against those opportunities and successfully realize quantifiable benefits.

Job Requirements
Key Responsibilities:

• Develop & maintain strong, positive business relationships with key internal clients to clearly understand their business processes, and the development/articulation of short & long term business objectives.
• Conduct voice of customer exercises and define Value.
• Clearly define the business case for the projects that have been proposed, and validate the opportunity, scope and importance of a project. The Black Belt will also update and maintain the status of their projects in a project database
• Build, mobilize, and lead cross departmental project teams to meet the project objectives within the given time frame, and within budget; have a strong project management mindset.
• Use Lean and DMAIC methodologies to understand current processes, identify impacts to current processes of proposed defect fixes or system enhancements, and work with the various stakeholders to propose and develop process and/or technology modifications.
• Gather, collect, organize, prioritize, conduct statistical analysis, and present data concerning business and/or project opportunities
• Facilitate meetings, kaizen events and workshops to solve urgent business needs
• Develop requirements documents and conduct systems testing, training, and related documentation as necessary.
• Participate in testing, training, and writing of control plan documentation and process enhancements.
• Present regular status updates to stakeholders in the form of toll-gate reviews using DMAIC and Lean tools
• Coach and mentor Green Belts and team members
• Establish key measures of success for projects and implement tracking plans.
• The successful candidate will be responsible for executing all of these responsibilities with minimal supervision.
  
  Knowledge & Experience
• Bachelor’s degree, prefer degree be in a relevant business discipline
• Certified Black Belt with at least 10 years of commercial/ supply chain/ continuous improvement experience. Prefer Master Black Belt.
• Lean knowledge/ experience to apply lean concepts and principles across an entire value stream.
• Project management experience.
• Ability to work in a highly matrixed, cross-functional organization.
• Software applications such as Word, Excel, Access, PowerPoint, etc.
• Excellent training and presentation skills with solid oral and written communication capabilities.
• Consistently demonstrate the ability to act independently, prioritize and influence others on a regular basis.
  

• Working Environment
• Flexible to travel (approx. 65% annually)
• Occasional evenings and weekends may be required to meet project deadlines.

AAP, EEO, M/F/H/V/D, Drug Free Workplace

All applicants are required to apply online here.

 

(posted 6/17/2009)

Master Black Belt

Paramount Pictures Corporation is a global producer and distributor of filmed entertainment, with robust and multifaceted divisions across all areas including digital, home entertainment, network and cable television distribution, studio operations, and consumer products and recreation.  A unit of the leading global entertainment content company, Viacom, Paramount is part of a family of prominent and respected brands including MTV Networks and BET Networks.

Job Summary
Paramount Pictures is searching for an experienced Master Black Belt expert to manage and implement process improvement initiatives for Paramount's Global organization.  He or she will manage comprehensive reengineering initiatives across multiple business units, both domestic and international, ensuring delivery of expected benefits to the organization

Responsibilities to include, but not limited to:

• Oversee the development and planning of reengineering projects within Paramount's global Finance organization to identify anticipated benefits, quantify targeted results, establish measurement criteria and assist in the prioritization of initiatives
• Serve as a catalyst for change and senior level Six Sigma Consultant within the organization focused on planning and implementing global finance process improvement initiatives
• Lead specific process reengineering projects and ensure projects remain on-time, on-budget and deliver expected results
• Evaluates data and trends to identify improvement opportunities and associated issues and risks
• Identify quantifiable metrics and benchmarks to track cost savings over a period of time
• Develop and roll out Lean / Six Sigma / Change Management standards and methodology
• Trains and coaches others in applying Six Sigma and process reengineering methodology
• Facilitate organizational changes, personnel training and new process implementation  required to achieve anticipated business results
• Prepare and manages project budgets
• Prepare and presents regular executive updates summarizing project results
• Establish and maintain strong working relationships across all business units and all levels of the organization

Qualifications/Skills
Basic qualifications:

• Bachelor's Degree in Business , IT or Finance
• Minimum of 10 years experience in process reengineering, business consulting and project management
• Certified Six Sigma Black Belt with minimum of 5 years training and using Six Sigma Methodology principles and practices

Desired skills:

• MBA preferred
• Strong knowledge of SAP, Hyperion and other financial systems
• Extensive experience with international  processes and organizations
• Experience with Corporate Finance, Financial Planning, Forecasting, Budgeting, and Accounting is preferred
• Demonstrated experience managing tools and techniques required to effectively reengineer business processes
• Excellent process redesign facilitation skills
• Proven ability to lead change and motivate at all levels within the organization and deliver business transformation results
• Ability to influence and lead in a fast-paced and collaborative environment
• Excellent interpersonal, negotiation and conflict resolution skills
• Broad experience working on project teams and structuring recommendations
• Excellent written, verbal and presentation skills
• Solid technical skills using PowerPoint, Excel, Access, and Word

Eligibility requirements:

• Interested candidates must submit a resume/CV online to be considered
• Must be willing to submit to a background investigation
• Must be able to show eligibility to work in the United States

Equal Opportunity Employer
Paramount Pictures is an Equal Opportunity Employer

Interested Candidates can submit their resumes, with salary history to job req # 2060, at our Paramount website, by using the following link:

http://www.paramount.com/paramount.php

(posted 5/26/2009)

Performance Improvement Specialists

HEALTHFIRST, one of the fastest-growing, multi-product managed care companies in the Metropolitan area, provides affordable, quality medical access to the communities we serve.

Reporting to the Director of Performance Improvement, the Performance Improvement Specialists will lead performance improvement projects that are cross-functional and inter-departmental.  The PI Specialists will apply Six Sigma or Lean methodology to achieve a specific business result. He/she is responsible for managing project teams and various project documents (e.g. project plans, weekly status updates, project deliverables, project charter/close out documents, issues log, etc.).

JOB DESCRIPTION:
PI Specialists will be the project leaders for major cross-functional and inter-departmental initiatives focused on performance improvement.  They are expected to:

• Introduce the Six Sigma or Lean methodology and tools to team members and the organization; 
• Participate in project idea generation, selection, and scoping;
• Determine and document project requirements;
• Regularly provide project status updates to PI Leadership, project sponsor and stakeholders;
• Successfully manage project timeline and deliverables;
• Maintain various project documents;
• Ensure the transfer of new solutions or processes into ongoing operations;
• Mentor and coach Green Belts or Yellow Belts on smaller, department-level projects;
• Participate in the deployment of other performance improvement methodologies;
• Participate in PI initiatives (e.g. teach Intro to Six Sigma, publish articles on various aspects of performance excellence);
• Provide support on departmental ad hoc projects or analysis;
• Successfully communicate project progress to project team, sponsor, and stakeholders; manage relationship between these parties.

REQUIREMENTS:

• Knowledge of Six Sigma or Lean methodology and tools;
• Ability to work cross-functionally in a matrix environment as well as on multiple projects under time constraints;
• Ability to coach others, including business leaders, in Six Sigma or Lean tools;
• Ability to communicate and work at all levels in the organization;
• Strong leadership skills and desire to take on additional responsibility in the future;
• Ability to use systematic, disciplined and data driven methods that get to root causes, in order to solve problems and analyze and improve processes;
• Ability to formulate goals and plans for short and long term success;
• Ability to monitor progress of projects and formulate progress reports to distribute to management;
• Ability to effectively motivate staff;
• Knowledge of the healthcare industry;
• Ability to effectively negotiate and achieve agreement/buy-in;
• Ability to plan and implement structured management practices;
• Proficiency with key PC software (Word, Excel, PowerPoint, Visio, Access, Project, Minitab v14).

EXPERIENCE & EDUCATION:

• Demonstrated experience in directing and managing large projects and influencing, driving and managing change;
• Healthcare experience desirable;
• Management consulting experience a plus;
• Certification as a Six Sigma Black Belt;
• Bachelors Degree a Must;
• Master’s degree preferred.

We believe our employees are our most important asset, and offer competitive salaries and benefits in a friendly team environment. EOE. Please apply on-line at:
www.healthfirstny.com

(posted 4/17/2009)

Do you believe in what you do?  Can you feel it?  Do you have what it takes?  How strong is your commitment?

These are the types of questions we encourage our 60,000 associates to ask themselves every day.  They are thinkers, doers, believers, achievers, leaders...

You can sum up the Sitel culture in three words:  Vision. Passion. Purpose.  These words are the heart of Sitel and embody everything we do.

Our growing company is currently seeking a Process Improvement Program Manager  for the following location  Augusta, GA.

Summary of Primary Job Responsibilities: 

• Represents and encourages a continuous improvement culture within the site. Responsible for Lean/Six Sigma projects that eliminate re-work, provide cost savings, increase revenues and increase client/customer satisfaction within the site.
• Identifies opportunities/issues, defines and manages continuous improvement projects using the Lean
• Sigma/DMAIC framework. Defines the organizational structure of the project and the interfacing with the functional work streams associated with project tasks. Directs and controls all work performed within the project framework of the DMAIC phases, and has the authority for project element's task assignment and project schedule(s).
• Responsible for daily communications and formal project reviews with both the project sponsor and project tollgate review team. Recommends solutions and controls, and implementing approved recommendations. Ensures accurate quality measurements and tools are implemented within campaigns.

Principle duties include:

• Meets all project goals (Quality, Delivery and Cost)
• Identifies, tracks, and manages project tasks, and resolves project issues.
• Proactively disseminates project information/reporting to all stakeholders.
• Identifies, manages, and mitigates project risk.
• Ensures that the overall project solution is of acceptable quality.
• Proactively manages scope to ensure that only what was agreed to is delivered, unless changes are approved through scope management procedures.
• Defines and collects metrics to give a sense for how the project is progressing and whether the deliverables produced are acceptable.
• Manages the overall work plan to ensure work is assigned and completed on time and within budget. 

Typical Qualifications: 

Experience Target: 

• College degree in a business–related field or equivalent experience.
• Two years of contact center management experience  and one year of demonstrated use of Lean Sigma, Six Sigma, Project Management tools and methodologies, or equivalent experience.
• Strong analytical and project management skills with the ability to manage multiple tasks simultaneously, resolve problems and present appropriate business solutions and recommendations.
• Strong interpersonal skills demonstrating the ability to work independently and with a cross functional team. Excellent technical (MS Project, Word, and Excel) and math/statistical skills.
• Knowledge/Abilities: Strong understanding of the call center industry and operations. Ability to work in a dynamic, fast-paced environment. Understanding and ability to use statistical process analysis.
• Demonstrated ability to develop professional relationships and interact with all levels of internal and external clients.
• Understanding and ability to use math principles, charts and graphs.
• Lean Sigma or Six Sigma Green Belt training or certification preferred.

Compensation:  35-55k plus 20% annual bonus opportunity.

If you are interested email your resume to work@sitel.com. 

Sitel offers a comprehensive benefits package. Compensation is commensurate with skills and experience. Criminal background investigation and credit check will be obtained for all candidates being considered for this position.

Sitel is an Equal Opportunity Employer

(posted 01/22/09)

Director of Quality Legal Technologies E-Discovery Products and Services

Kroll Ontrack (www.krollontrack.com) provides technology-driven services and software to help legal, corporate and government entities as well as consumers recover, search, analyze, produce and present data efficiently and cost-effectively. In addition to its award-winning suite of software, we provide data recovery, advanced search, paper and electronic discovery, computer forensics, ESI consulting, and trial consulting and presentation services.

As a result of continued growth, we are seeking a Director of Quality to join our Eden Prairie, MN team.  In this highly visible role, you will maintain, improve and drive quality programs within Electronic Discovery Products/Services by identifying, addressing, and resolving quality risks associated with delivering highly-dynamic, professional technology services/products.  Responsibilities include quality strategy development, process improvement, workflow management, quality control, staff development, and performance measurements. The Director of Quality, Electronic Discovery Products/Services must embrace the responsibility of providing service delivery quality that exceeds customer expectations.

Additional Responsibilities:

1. Implement quality standards, specifications and requirements.  Perform audits and verifications regularly using best practice methods. Develop and deploy quality-related initiatives and executive-level progress summaries
2. Provide regular communications ensuring that employees at all levels understand objectives, values and results of quality-related initiatives
3. Identify and document risks to quality, establish corresponding reliability/risk mitigation goals and response plans
4. Ensure client satisfaction meets or exceeds established goals, investigating and responding to any customer complaints regarding quality  
5. Travel Requirements: 0-10%, may involve occasional international travel

Qualifications:

1. Bachelor’s or Master’s Degree in related field or an equivalent combination of work experience and education
2. 15 years of quality management experience with five years managing in a dynamic, service-oriented, technology environment
3. Minimum 5 years personnel, project, and budget management experience
4. Certification in formal quality methodology (e.g., American Society of Quality, Quality Auditor, Lean Six Sigma)
5. Clear and effective communication and collaboration with internal and external clients to include verbal, interpersonal, listening, influencing and presenting.
6. Working knowledge in areas of business design and change management
7. Knowledge of Legal Technologies market is highly desirable

How to Apply: 
For immediate consideration or for more information about Kroll Ontrack and our offerings, please visit www.krollontrack.com and apply for job number EDE000JS; please include cover letter and salary requirements.

Kroll Ontrack offers you a challenging and creative work environment, competitive salary, quarterly incentives, 401(k) plan with matching contributions, health and dental benefits, short and long term disability coverage, as well as the opportunity to play a key role in shaping our future. 

Kroll OnTrack
“An Equal Opportunity Employer M/F/D/V”

 

The Company: Thoratec Corporation (posted 8/26/08)
 
Thoratec Corporation is a leading manufacturer of circulatory support products for use by patients with congestive heart failure. The Thoratec Ventricular Assist Devices (VAD), or VAD's, offers external and implantable products that provide circulatory support for both acute and long-term needs.  We utilize our proprietary technology and expertise to help the cardiac surgeon dramatically improve the lives and outcomes of those suffering from cardiovascular disease. 

The Role: Black Belt, Lean Six Sigma Program Manager

We currently have an opportunity for a Black Belt, Lean Six Sigma Program Manager in our Operations Department based in our Corporate HQ office located in Pleasanton, Ca. 

The Black Belt, Lean Six Sigma Program Manager will be responsible for developing, leading, deploying, and implementing a Lean/Six Sigma program within the Cardiovascular Division of Thoratec, Corporation. The position will also partner with organizational leaders to support, lead, and drive cross functional projects and business critical initiatives that have a strategic or global business impact utilizing Lean/Six Sigma tools and methodologies.
                                                                       
DUTIES/RESPONSIBILITIES:

• Develop the architect and implement a Lean/Six Sigma improvement process.
• Deliver Lean/Six Sigma training; Ensure consistency of core training.
• Proactively lead high value Lean/Six Sigma business improvement efforts.
• Communicate with the Executive Management Team on the status of continuous improvement projects.
• Partner with executive management business leaders, project champions, and process owners in developing a portfolio of continuous improvement projects that are aligned with business unit goals and objectives.
• Serves as the Lean/Six Sigma technical content expert and build organizational sustainability of process improvement knowledge and strategies.
• Discover application opportunities for continuous improvement strategies and tools.
• Manage to financial and project delivery expectations.
• Educate and coach employee to become change agents utilizing Lean/Six Sigma methodologies.
•  Achieve a strong business culture of Continuous Improvement.
• Maintain currency of knowledge and information regarding the use of Lean/Six Sigma methods and tools in regard to complex, high visibility performance measurement and management initiatives
• Maintain compliance to corporate governance standards. (i.e. Sarbanes-Oxley, FDA Class III guidance, Corporate SOPs, etc.)

EDUCATION AND EXPERIENCE:

• Proficiency with Lean/Six Sigma tools and methodologies acquired through formal training and/or direct work experience with a certified Master Black Belt.
• Demonstrated analytical skills.
• Process Oriented – Experience in, or working with process mapping, value mapping, and process analysis.
• Strong knowledge in all aspects of project management including but not limited to requirements gathering, analysis design, planning, testing, documentation, and production implementation.
• Experience in training and applying Lean/Six Sigma methodologies encompassing Lean, DMAIC (Design-Measure-Analyze-Improve-Control), and DFSS (Design For Six Sigma).
• Strong demonstrated team leadership and relationship skills.
• Familiarity with audit, compliance, and Quality System process requirements.
• Excellent verbal & written communication skills; strong interpersonal and influencing skills.
• Highly results oriented; ability to effect change in a high paced environment.
•  8 years experience in the application of Lean/Six Sigma tools & Methodologies with at least 5 years as a certified Black Belt or equivalent leading multi-dimensional process improvement projects.
• B.S. degree required; M.S. degree preferred

We offer an excellent benefits package including medical/dental and vision, EAP, 401K, ESPP & tuition reimbursement. EOE M/F/D/V.
Apply online at: http://tbe.taleo.net/NA2/ats/careers/requisition.jsp?org=THORATEC&cws=1&rid=392
If the link does not work, simply copy the complete URL and paste it into your browser's address line.

Black Belt - The Joint Commission (posted 10/03/08)

Improvement – it’s something we all strive for. It’s something that drives us and fills us with a sense of accomplishment. At The Joint Commission, we aspire to continually advance the safety and quality of health care. We accredit organizations and programs that adhere to our national consensus-based standards, which are developed in collaboration with health care institutions and key stakeholders to ensure their relevancy. We invite you to join our team committed to quality.

The Black Belt supports the Joint Commission’s activities associated with establishing and sustaining a robust process improvement culture. You will lead strategic projects and mentor Green Belts. You will learn and then enable others in adapting Six Sigma, Lean CAP, and other performance improvement methodologies to drive results. You will support the Master Black Belt in the development and implementation of quality improvement training for employees, which includes training Green Belts and White Belts. You will provide expert advice to process improvement teams regarding team dynamics, change management, process redesign strategies, performance improvement toolsets (especially those of Six Sigma and Lean), and technical expertise, such as statistical process control and data analysis.  As internal black belts are developed, you will also provide guidance to process teams in the external health care community, as a part of our strategy to employ Lean Six Sigma tools to improve the quality and safety of patient care.
 
Requirements: Bachelor’s Degree required; MBA preferred not MBA required. Clinician with seven to ten years business/operations experience responsible for a budget of $50M or more in a health care delivery or consulting environment.  Certified Six Sigma Black Belt, with a minimum of one year experience to train Black Belts and/or Green Belts in Lean Six Sigma. Technical mastery of Six Sigma and Lean tools and methodologies, including DMAIC and able to lead Kaizen. Experience leading a minimum of five or more Lean Six Sigma projects to closure. Previous experience in health care environment desired. Proficient with Minitab software.

Must be able to travel 25% of the time. Excellent benefits package.

For immediate consideration, send your resume to: rmjobs@jointcommission.org

The Joint Commission is an Equal Opportunity Employer.

Helping Health Care Organizations Help Patients

Take your career to the next level.

Hurley Medical Center is a Level III NICU and a Level I Trauma Center. That means our professionals see tough cases, work with the latest technology and experience a higher level of care. It’s time to rediscover your true calling – doing great things. We are currently recruiting for the following positions:

DIRECTOR OF EDUCATION AND ORGANIZATION DEVELOPMENT

Develops, implements and evaluates a wide range of services, systems and programs that support planned organizational change, improve employee and management skills, and enhance organizational capabilities and effectiveness. Establishes a learning organization.

Master's degree in Education, Human Resources Administration, Organizational Development, Psychology, Health Services or related field. Five (5) years of professional experience in management development /organizational development, two (2) years of which must be in process improvement and process improvement certification, preferably as a Black Belt in Six Sigma or Lean Six Sigma.

We’re doing great things. Are you? It’s time to find out. Please send your resume, indicating position of interest, to: Hurley Medical Center, Job Opportunities, One Hurley Plaza, Flint, MI, 48503, (810) 257-9140; Fax: (810) 762-6513; E-mail: resume@hurleymc.com. We are proud to be an Equal Opportunity Employer.

Clinical Excellence. Service to People.

 

 

 

Joint Commission - Certified Master Black Belt

Requirements for this position include: Minimum of a Bachelor’s Degree required, Master’s Degree preferred. Seven Improvement -- it’s something we all strive for.  It’s something that drives us and fills us with a sense of accomplishment.  At The Joint Commission, we aspire to continually advance the safety and quality of health care.  We accredit organizations and programs that adhere to our national consensus-based standards, which are developed in collaboration with health care institutions and key stakeholders to ensure their relevancy.  We invite you to join our team committed to quality.

The Master Black Belt supports the Joint Commission’s activities associated with establishing and sustaining a robust process improvement culture. The Master Black Belt is responsible for adapting Six Sigma, Lean, CAP, and other performance improvement methodologies to best meet the needs of the Joint Commission enterprise. The Master Black Belt is responsible for the development and implementation of a quality improvement training strategy for Joint Commission employees, which defines the type of training required for different employee roles. The Master Black Belt provides expert advice to process improvement teams regarding team dynamics, change management, process re-design strategies, performance improvement toolsets (especially those of Six Sigma and Lean), and technical expertise, such as statistical process control and data analysis. Initially the Master Black Belt will coach internal process improvement teams; however, as internal black belts are developed, the Master Black Belt will also provide guidance to process teams in the external health care community, as a part of the Joint Commission’s strategy to employ Lean Six Sigma tools to improve the quality and safety of patient care. Desired seven to ten years of business/operations experience.

Certified Six Sigma Master Black Belt, with a minimum of two years experience as lead instructor to train Black Belts and/or Green Belts. Technical mastery of Six Sigma and Lean tools and methodologies, including DMAIC, DFSS, Workout, Kaizen, etc. Experience coaching a minimum of five Lean Six Sigma projects to closure. Previous experience in health care environment desired. Strong project management, interpersonal, and change management skills, including the ability to influence at all levels of the organization. Strong strategic business perspective and systems thinking capability. Results oriented with a demonstrated experience of balancing multiple tasks and priorities. Significant degree of customer sensitivity/acumen. Strong analytical and problem solving skills. Proficient with Minitab software.
Must be able to travel 25% of the time.
Excellent benefits package includes generous vacation, holiday and personal day schedule; 401K with company match; company paid retirement plan; flex time; business casual with casual Fridays; free covered parking and much more.

For immediate consideration send your resume to rmetsch@jointcommission.org

Please be sure to specify the job title on the subject line. The Joint Commission is an Equal Opportunity Employer