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Posted 06/28/2017

Process Improvement Project Leader

Job Description

Project Leadership

  • Provide direct support to the Manager Process Excellence by assuming the role of a project leader on multiple, complex process improvement projects.
  • Launch projects that have been assigned by the Manager of Process Excellence.
  • Educate project team members on process improvement methods & tools.
  • Create a specific project plan from the DMAIC template.
  • Schedule & execute tollgates with key stakeholders using a RACI chart.
  • Manage the project using best practice and NYPA-standard process improvement and project management and methods & tools.
  • Create & present a project storyboard to clearly explain the what, why & how the project the completed.
  • Solicit feedback on project leadership performance and continuously improve the project leadership process.

Required Skills

Program Support

  • Build relationships with key business executives leaders.
  • Build a pipeline of valuable projects that can be easily prioritized because the benefits have been clearly defined and quantified.
  • Participate in the development, improvement, implementation and training of standardized process improvement methods.
  • Identify strategies to embed a culture of process excellence throughout the organization.
  • Assist in the identification of  appropriate core metrics, including key performance indicators (KPIs), critical success factors (CSFs), performance measures and process controls to control significant business processes
  • Assess organizational change readiness, perform needs assessments. Work closely with business unit subject matter experts, training them as “change agents”
  • Strong leadership skills, with demonstrated project management skills.
  • Ability to organize and manage multiple large-scale and complex projects
  • Ability to set and meet tight deadlines
  • Ability to handle multiple tasks simultaneously
  • Overall sound business acumen with the ability to find the simplest, best path to solutions
  • Advanced analytical and creative thinking skills
  • Demonstrated competence in collecting and analyzing data, and developing appropriate conclusions and recommendations.
  • Extensive experience in analyzing business processes
  • Demonstrated experience in business process modeling, as well as in process improvement methodologies and tools.
  • Exceptional interpersonal and communication skills, including oral, written, facilitation, mediation, collaboration, and presentation skills
  • Ability to communicate effectively with and influence individuals at all levels of the organization.
  • Exceptional negotiation and interviewing skills
  • Proven track record of interacting with all areas of the business
  • Proven facilitator of process improvement and change management
  • Proven ability to work within and independently facilitate cross-functional teams and work groups.
  • Ability to work independently as well to work effectively in a team-based environment.

Required Experience

  • Bachelor’s Degree in Business, Finance, Strategic Planning or technology-related discipline.
  • Graduate  Degree in a Business-related discipline is preferred.
  • Minimum of 8 years of experience in a business-related field or analytical function.
  • Minimum of 5 years of increased responsibility leading process improvement projects.
  • Process improvement systems certification in Six Sigma, Lean or other BPI methodology.
  • Certification in a Project Management discipline, such as Project Management Professional (PMP) is preferred
  • Utility industry experience preferred; NYPA experience a plus.

Job Location

White Plains, New York, United States

Position Type

Full-Time/Regular
Link to website:  Process Improvement Project Leader (50005826)

Posted 06/12/2017

Six Sigma Black Belt Director

Position Located in Lewes, DE
Full Time Exempt Employee

RICH IN HISTORY, FOCUSED ON THE PRESENT, WITH AN EYE TO THE FUTURE!

Beebe Healthcare has become the premier healthcare facility in Sussex County, serving a thriving beach and vacation resort area and a growing year-round population. Beebe Healthcare offers you a unique opportunity to not only love what you do, but love where you live and work! Located in beautiful historic Lewes, Delaware, near Rehoboth Beach, Beebe Healthcare offers an array of inpatient, outpatient, emergency, and diagnostic services.

Requirements:

Bachelor’s Degree in business/healthcare administration, business management, Engineering, Quality Management or related field required. Minimum 2 years direct application of the Lean methodology or equivalent process improvement experience in a healthcare setting. Must be trained in the tools, principles, and techniques associated with Lean Process Improvement. Previous experience in project management and directing project teams is required. Lean – Black Belt Certification required.

Overview:

The chief responsibility is to develop and administer Beebe’s Lean Process Improvement Program which will oversee and facilitate projects to streamline operations as well as reduce cost and complexity across the organization.

Our employees play a pivotal role in our continued success.  Attracting and retaining the best healthcare professionals is Beebe Healthcare’s top priority. We offer an excellent patient-focused environment, exciting career opportunities, and leading-edge technology with supportive, progressive leadership. Joining Beebe Healthcare means joining an exciting healthcare team that is deeply committed to the community.  Join us to take advantage of our excellent benefits and compensation package.

Please visit our website to apply online, and for more information and detailed job descriptions.

www.beebehealthcare.org

Phone: 302-645-3336
Email employment@beebehealthcare.org
424 Savannah Road, Lewes, DE 19958
EOE


Posted 05/26/2017

Job Title:  Sr IT Project Manager/Six Sigma Black Belt

SALARY:  $82,000.00 – $105,000.00 Annually

OPENING DATE: 05/17/17  CLOSING DATE: 06/18/17 06:00pm MST

DIVISION: IT Services  DEPARTMENT: Finance and IT

PURPOSE:  Are you seeking “More Than A Paycheck”?  Come join in the digital transformation at Jeffco!

At Jefferson County (Jeffco) IT Services (ITS) we are shaping the role technology plays in government. If you’re an experienced project manager with Six Sigma Black Belt certification wondering what your next challenge will be, look no farther. In order to be successful in our organization the right candidate will be a team player, self-motivated, energetic, and goal oriented.

At Jeffco project managers plays in integral role in ensuring project success from initiation through closing. The Senior Project Manager/Six Sigma Black Belt will plan and manage medium-to-large cross-organizational projects of significant magnitude which are primarily focused on process improvement. The position requires business management acumen and must demonstrate strong leadership, organizational and time management skills, as well as have strong communication and client service skills. The candidate must be a dynamic facilitator able to work with a diverse set of projects and teams, with varying needs and goals.

A career with Jefferson County Government offers the best candidates career growth and a diverse workforce. More than a paycheck, your job enriches the lives of the citizens of Jefferson County. Jefferson County offers great benefits, plentiful holidays, and now is a major stop along RTD’s new Light Rail West Line.

About Jefferson County Colorado:

Living and working in Jefferson County offers the quintessential Colorado lifestyle sought after by many. Residents enjoy easy access to mountain activities such as hiking, skiing and rafting, while also being able to take advantage of the eclectic amenities offered by the greater metropolitan Denver area. It’s a place where the great plains meet the Rocky Mountains with some of the most magnificent scenery in the country. We have rolling grasslands and craggy rock formations, natural foothills, rugged mountains and tumbling mountain streams. Jefferson County, commonly called Jeffco, is the fourth most populous of the 64 counties of the State of Colorado. Located along the Front Range of the Rocky Mountains, Jefferson County is adjacent to the west side of the state capital, Denver. The total county population is 534,543 according to the 2010 census.

ESSENTIAL DUTIES:

  • Employ Six Sigma methodology and analytics into assigned projects.
  • Analyze business processes in order to support more efficient decision making and operations.
  • Identify process gaps and organizational inefficiencies using six sigma process improvement methodologies.
  • Document business process solutions using industry standard flowcharting and documentation conventions in the form of service requests, requirements and specification documents, business process modeling
  • Develop and implement quantitative and qualitative methods for measuring the impact of process improvement
  • Prepare and present proposals, and business cases.
  • Successfully plan and manage multiple medium-to-large projects of significant magnitude in terms of complexity, cost, time-constraints, internal and external staffing, to completion.
  • Provide direction and leadership to project teams including assignment of individual responsibilities, tasks, and technical functions while supporting the Agile processes and self-organizing teams
  • Identify and manage risks and issues.
  • Prepare and present project deliverables including project management plans, schedules, risk management plans, status reports, budget plans, quality management plans, communication plans, work breakdown structures, and resource breakdown structures.
  • Manage relationships with project sponsors, team members, stakeholders and vendors as necessary.
  • Exceptional oral and written communication skills.
    Experience building collaborative working relationships with executives, customers, service managers, teams, and individuals.
  • Strategic thinker with a strong grasp of emerging technology, social media, digital, and mobile trends.

QUALIFICATIONS:

Bachelor’s degree and a minimum of (3) three years, experience in full time project management and process improvement work, or equivalent.  Prefer a major in computer science, information systems, information technology, software engineering, business, or project management and (5) years of experience or more.  Six Sigma Black Belt Certification Highly Preferred.

One or more of the following also preferred: Project Management Professional (PMP), Certified Scrum Master (CSM) or Certified Scrum Product Owner (CSPO)

ADDITIONAL INFORMATION:

Must have valid driver’s license, if you are from out of state, you must obtain a valid Colorado driver’s license within 30 days of hire date and you must not have any major violations, nor more than one DUI, DWI, DWAI conviction in the past three years.

Relocation benefits are not available.

www.jeffco.us/jobs – Application Link

Offer of employment contingent on criminal background, Motor Vehicle Record check and education verification.  An Equal Opportunity Employer


Posted 04/26/2017

Job Title: Director Process Engineering – Lean Six Sigma

Company: Target

Location: Minneapolis, MN

Apply Online: https://track.talentbrew.com?jobmediaid=205921&typeid=1

 Description:

Director Process Engineer will work to lead, alongside change leaders from the business, to redesign end-to-end processes and deployment of the lean system to a process or business area (e.g. business areas include: Merchandising, Stores, Supply Chain, and Business Support). Through their leadership, Process Engineering Experts will create an environment that promotes continuous improvement of business processes, increases consistency, reduces guest pain points and empowers team members to enhance the value of the service they provide to guests.

PRINCIPLE DUTIES AND RESPONSIBILITIES

  • Leads process diagnostics to identify impactful opportunities for operational improvements across end to end value streams
  • Supports change leaders through each phase of deployment, including the development of a process-specific plan for design, pilot, and sustain phases
  • Coaches process teams and change leaders on the standard lean systems, tools, techniques, mindsets and behaviors
  • Delivers lean system training and leadership coaching to process teams and change leaders
  • Enables implementation at scale
  • Develops impact objectives and progress tracking mechanism against objectives
  • Utilizes problem solving efforts on key projects to improve quality, reduce cost and eliminate waste
  • Provides leaders with project status updates, feedback, and appropriate reporting on key process focused objectives

MINIMUM REQUIREMENTS:

  • Bachelor’s degree
  • 10+ years of retail or operations consulting (Bain, BCG, PwC, etc) role
  • Knowledge and deep experience with Lean (certification preferred)
  • Demonstrated ability to coach and train all levels of leaders
  • Willing to take risks, challenge the status quo and work under ambiguous circumstances
  • Able to use data to influence senior leaders and defend his/her perspective
  • Ability to structure ambiguous problems, analyze complex processes, synthesize data and results, and drive toward insight and solutions
  • Strong problem solving and analytic skills (e.g. can conduct root cause analysis, make recommendations, and track results
  • Strong written, oral, communication and presentation skills required (including comfort with Excel and PowerPoint)
  • Deep knowledge of process undergoing lean deployment
  • Ability to build a strong network within Target; has the ability to leverage resources and relationships to get things done
  • Empathetic; ability to inspire team members and leaders to achieve results
  • Competent in project management; has the ability to manage tight deadlines
  • Passionate about leading process improvement and applying lean techniques in different environments to deliver greater value to the guest
  • Desire to learn new capabilities and enable others to do the same
  • Ability to influence others and manage difficult situations
  • Awareness of and willingness to overcome the cultural challenges in every lean project

DESIRED REQUIREMENTS

  • Master Black Belt/Green Belt Certified or demonstrated knowledge of Lean or Six Sigma
  • Advanced degree

Apply Online:

https://track.talentbrew.com?jobmediaid=205921&typeid=1


Posted 04/10/2017

Job ID:  R3934  Lean Customer Value Consultant

Location:   WI Madison Natl HQ

Summary:

The Lean Customer Value Consultant creates practices, methods, and tools related to the design and implementation of the American Family lean process management discipline. Coaches business partners to enable employees at all levels to help the company achieve its vision through aligning processes and decision making with customer value drivers. Partners with organizational leaders to identify how best to drive lean process maturity and cultural change within and across value streams.

Job Description:

Primary Accountabilities
Business Process Improvement Program Management (50%)

  • Leads implementation of the Lean Management System in designated areas of the organization; including, business assessment, value stream scoping, project selection, and implementation of standard work, leader standard work, and visual management systems.
  • Collaborates with key business partners to implement accountability methods and people systems that support implementation and sustainability of the Lean Management System.
  • Acts as the primary contact and resource in all phases of the Lean Management program.
  • Acts as liaison between various areas within American Family on a given Lean program, ensuring effective integration and communication across value streams.
  • Leads the development and implementation of complex process experimentation and piloting.
  • Works cross-divisionally to determine goals, customer expectations and improvement strategies.
  • Manages programs of varying complexities, and/or many concurrent projects with complex resource interdependencies.
  • Promotes orderly decision making in regards to projects among a diverse group of people with differing attitudes and objectives.
  • Leverages available project management software tools and divisional resources to help plan and manage projects or programs to successful completion. Assists and holds team members accountable for their sections of the overall work plan.
  • Creates and manages integrated program and project implementation plans. Consults with project team during plan development to ensure that issues are identified and addressed. Works with other divisions to identify dependencies and interactions between and within value streams.
  • Identifies, catalogs, and communicates milestones, critical paths, risk areas, and contingency plans.

Expert Resource and Mentor (30%)

  • Provides project selection, initiation, and documentation support to process improvement project leads companywide.
  • Provides ongoing support and mentoring throughout all project phases on business process management and improvement concepts, methods and tools.
  • Assists process improvement project leads companywide with change management strategy development and execution.
  • In conjunction with Education, identifies appropriate content and certification regarding business process improvement training.
  • Serves as mentor and subject matter expert for other employees seeking certifications in business process management related disciplines.
  • Mentors and assists employees inside department with business process management concepts and methodologies as is needed.

Business Process Improvement Methodology and Governance (10%)

  • Leverages industry trends and methodologies to advance American Family practices in the area of Lean Management Systems.
  • Collaborates with other divisional practitioners to maintain consistency and leverage experiences for continuous improvement of methods and tools.
  • Establishes and leads the governance program and the variance approval process to ensure adherence to Lean Management System standards.
  • Establishes and executes a process to prioritize business process improvement projects based on impact and alignment with strategic goals.
  • Identifies, documents and oversees development of strategic business processes companywide.

Change Management (5%)

  • Creates awareness of, and urgency around the need for change; acts as an agent of change for the organization.
  • Communicates proposed changes in a way that drives acceptance and ownership by stakeholders and removes barriers to successful and sustainable implementation.
  • Establishes controls that increase probability of creating lasting change.

Data Collection and Analysis (5%)

  • Performs statistical studies and root case analysis where appropriate to explain findings and recommend improvements.
  • Supports ongoing analysis of measurements to improve the effectiveness of key strategic processes.
  • Conducts special data collection including trend analysis and monitoring of data to determine root cause and ensure process consistency.
  • Develops and tests multiple hypotheses; repeatedly uses results from analyses to generate and answer new questions that lead to deeper understanding of the business issue(s) being studied.

Responsibilities:

Specialized Knowledge and Skills Requirements

  • Demonstrated experience providing customer-driven solutions, support or service
  • Demonstrated experience and expertise in leading process improvement efforts using methodologies such as Lean Management System or Six Sigma.
  • Demonstrated experience in leading large, cross functional, complex projects.
  • Demonstrated experience in successfully mentoring others in process improvement techniques.
  • Extensive knowledge and understanding of business process design, management and measurement.

Travel Requirements

  • This position requires travel up to 25% of the time.

Contact:

https://amfam.wd1.myworkdayjobs.com/en-US/Careers/job/WI-Madison-Natl-HQ/Lean-Customer-Value-Consultant_R3934


Posted 03/27/2017

Job Title:   Sr Business Process Analyst

Location: Indianapolis, IN

Job Description: 

Interactions is changing the way businesses and consumers communicate by transforming frustrating experiences into productive conversations.

At Interactions, we have created an environment that is based on innovation, quick-thinking and abundant growth opportunities. Our employees are smart, hard-working and invested in the success of the company. We pride ourselves on our forward-thinking and innovation, and our ability to balance a start-up environment with a healthy work-life balance.

Working at Interactions is an opportunity to be part of the team that’s changing the way customer care is delivered.

To support our continued growth, Interactions is hiring a Sr Business Process Analyst. The Senior Business Process Analyst is responsible for the development and implementation of quality strategies, plans, and programs to support organizational goals and client requirements.  The Senior Business Process Analyst provides expertise in analytical/statistical tools to management, process owners, users, and key stakeholders on effectiveness of controls and recommends procedural changes.

Job Responsibilities:

  • Responsible for the standardization of quality mechanisms that will assure service delivery accuracy of 95%.
  • Develop data driven quality methodology to identify operational, application and agent level opportunities for improvement.
  • Responsible for the quality of service delivered by Interactions.
  • Create and/or improve processes that add value to our customers.
  • Independently implement projects and sustain results using Lean and Six Sigma tools and methods.
  • Responsible for instructing, directing, developing standards that reduce errors.
  • Improve and optimize service delivery utilizing structured problem solving methodology, such as Six Sigma.
  • Review application transaction data to identify opportunities to improve completion rates.
  • Conduct and promote root cause analysis and recommend solutions to eliminate points of failure.
  • Implement and monitor policies and procedures to improve quality and maintain efficient operations.
  • Make recommendations for changes to ensure continuous improvement in quality results.
  • Manage key employee projects and initiatives that have a strategic and organization-wide impact.

Qualifications:

Required:

  • Bachelor’s Degree in Business, Engineering or Information Technology or similar field.
  • Six to nine years of related experience.
  • Education and/or background in statistics.
  • Strong business acumen, quantitative and analytic thinking skills.
  • Excellent research and process improvement skills through gathering/analyzing data.
  • Innovative and creative thinking skills.
  • Proficiency in Microsoft Excel.
  • Strong written and oral communication skills.
  • Attention to detail.
  • Ability to handle sensitive and confidential information.
  • Ability to work independently with minimal supervision.


About Interactions:

Interactions is leading provider of speech and natural language technology that enables businesses and consumers to engage in productive conversations. With flexible products and solutions designed to meet the growing demand for unified, multichannel customer care, Interactions is delivering significant cost savings and unprecedented customer experience for some of the largest brands in the world. Founded in 2004, Interactions is headquartered in Franklin, Massachusetts with additional offices in Indiana, Texas, New Jersey, and New York. For more information, visit www.interactions.com

Contact:

Nisha Shah

Sr Corporate Recruiter

Interactions LLC

nshah@interactions.com

774 235 0519


Posted 01/13/2017

Director – Lean Operational Improvement – Lewes, DE

RICH IN HISTORY, FOCUSED ON THE PRESENT, WITH AN EYE TO THE FUTURE!
Beebe Healthcare has become the premier healthcare facility in Sussex County, serving a thriving beach and vacation resort area and a growing year-round population. Beebe Healthcare offers you a unique opportunity to not only love what you do, but love where you live and work! Located in beautiful historic Lewes, Delaware, near Rehoboth Beach, Beebe Healthcare offers an array of inpatient, outpatient, emergency, and diagnostic services.

Director – Lean Operational Improvement (FT)

Full Time Exempt Employee

Requirements: Bachelor’s Degree in business/healthcare administration, business management, Engineering, Quality Management or related field required. Minimum 2 years direct application of the Lean methodology or equivalent process improvement experience in a healthcare setting. Must be trained in the tools, principles, and techniques associated with Lean Process Improvement. Previous experience in project management and directing project teams is required. Lean – Black Belt Certification required.

Overview: The chief responsibility is to develop and administer Beebe’s Lean Process Improvement Program which will oversee and facilitate projects to streamline operations as well as reduce cost and complexity across the organization.

To apply, please email applications directly to cduda@beebehealthcare.org.

Our employees play a pivotal role in our continued success.  Attracting and retaining the best healthcare professionals is Beebe Healthcare’s top priority. We offer an excellent patient-focused environment, exciting career opportunities, and leading-edge technology with supportive, progressive leadership. Joining Beebe Healthcare means joining an exciting healthcare team that is deeply committed to the community

Join us to take advantage of our excellent benefits and compensation package.

Please visit our website for more information and detailed job descriptions. www.beebehealthcare.org

Phone: 302-645-3336
Email: cduda@beebehealthcare.org
424 Savannah Road, Lewes, DE 19958
EOE


Posted 11/9/2016

icw

Sr. Process Analyst-Black Belt

The Sr. Process Analyst leads, facilitates, and manages cross-functional process improvement initiatives.  Specifically use: value stream mapping, BAPs (business assessment process) and waterfall analysis to quantify ICW Group waste AND customer pain in order to improve business processes.  Drives enterprise wide Lean and Six Sigma projects to deliver tangible measurements and results in the areas of continuous improvement.

ESSENTIAL FUNCTIONS

– Conduct the required fact gathering and intensive quantitative and qualitative data analysis to document, quantify, and specify process re-engineering efforts.  Conduct studies of operations, workflow processes and develop the most cost efficient or productive way for processes; focus on improving productivity or work methods reducing costs and improving risk management and control (Value Stream Mapping and BAPs).

– Drive adoption of the required processes. Responsible for directing and coordinating business change activities associated with process improvements and system changes to ensure smooth transactions for business unit managers.

– Measure and track the results of the managed projects over time to document the contribution of the CX function

– Serve as a catalyst to identify and recommend improved performance through: capacity planning, resource allocation, work simplification, staff scheduling, service level management, revenue enhancement, organizational design, consolidation, performance measurement systems, training, strategic planning, productivity improvement, and expense control.

– Provide training, guidance, mentorship, and leadership to ensure consistency of approach and quality control for all continuous improvement initiatives in ICW

– Develop and implement management planning and control systems to enhance managerial effectiveness by providing objective, qualitative and quantitative performance indices.

EDUCATION, EXPERIENCE AND SKILLS

  • Bachelor’s Degree in Business, Accounting or Engineering. MBA or other advanced degree preferred or equivalent work experience.
  • Six Sigma Black Belt Certification
  • 7+ years of experience in managing and implementing process improvement efforts.
  • Exposure to the development of training curriculums on Lean Six Sigma from awareness through Belt Certification.
  • Experience using either JMP or Minitab, SAS, SPSS, R, etc.
  • Experience leading waterfall analysis projects, RTP calculations and DOEs
  • Knowledge of analytical problem solving tools including Statistical Hypothesis testing, Optimization heuristics, DMAIC, Six Sigma, Simulation, Queuing Analysis
  • Strong financial acumen with ability to create financial models used to support project selection and determine net project value to the P&L
  • Driven with a sense of urgency to achieve results
  • Strong ability to influence without authority.
  • Strong interpersonal and communication skills.
  • Excellent presentation abilities.
  • Ability to work with a high level of independence with strong collaboration and relationship management skills.
  • In-depth knowledge of transformation acceleration tools (facilitation and change management)
  • Experience in Statistics, Mathematics, Industrial Engineering, Operations Research, Management Science, Economics, or related field.
  • Passionate about Continuous Improvement and ability to make others successful

https://rew22.ultipro.com/INS1011/jobboard/NewCandidateExt.aspx?__JobID=2130

 


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