Located about 15 miles away from Detroit, Livonia is a large suburb with over 96,000 residents. The town wasn’t incorporated into a city until the 1950s, but experienced incredible growth immediately afterwards. Over the next twenty years, the population increased by over 500 percent. However, since then the population has changed very little in the last 40 years.
With many of the same communities and same businesses in the area for decades, the existing companies must find new ways to attract more customers and grow. Some companies in the area have been using Six Sigma, a process improvement methodology, to help them provide better products and services. Some of Livonia, Michigan’s biggest employers have implemented Six Sigma including Ford Motor Company, McKesson Pharmaceuticals, UPS, and Sears. Training their employees in this program has helped companies like these improve customer satisfaction and expand their businesses.
Currently there is no training schedule available for Livonia. However, we do have ongoing training in nearby locations. Check out available training in nearby location
What Is Six Sigma?
Six Sigma is an approach to operational improvement that uses statistical analysis. The system enhances operations by helping companies understand how efficiently they are conducting business and how they can make their business more efficient. With the use of statistical tests, a company can determine which processes are constraining production or wasting resources. This knowledge helps them make process improvements that target the root causes of inefficiency instead of the symptoms.
How Does Six Sigma Improve Customer Satisfaction?
Ultimately, Six Sigma helps enhance production to make products and services as perfect as possible. The final goal for any Six Sigma company is to produce less than 3.4 defects for every one million products.
This concept applies to services as well. The Six Sigma approach will analyze how you are delivering services and will identify what processes are preventing you from delivering more perfect services. By removing these impediments, you will be able to increase the quality of your products and services, and you will see a rise in customer satisfaction. Because you are focusing on efficiency and not inputs, you will provide better products without increasing costs.
How Can I Begin Six Sigma Training in Livonia MI?
Six Sigma training is available to businesses, nonprofits, government groups, and individuals. If you are interested in Six Sigma training in Livonia Michigan, all you need to do is contact a provider and enroll in a program. For a large scale implementation in a company, you will want to work with a provider directly to design a program that best matches your specific needs.