We are Looking for Six Sigma MBBs Worldwide
SixSigma.us is seeking additional MBB consultants in the US and Globally. Contact us to start the process.
If you are a hiring manager seeking Six Sigma specialists please take a moment and contact us. We can assist with many of your recruiting needs at responsible fees. We have helped others in the time consuming prescreening process, writing and posting new positions, and can offer full service recruiting if needed.Post a Six Sigma Job
We Fight Cancer: Care That Never Quits®
Cancer Treatment Centers of America® (CTCA) delivers an extraordinary patient experience we call Patient Empowered Care®. We deliver state-of-the-art, high quality care through an integrative model where a team of experts puts patients at the center of their own care. Every day, you will help patients win the fight against cancer. Every day is challenging and rewarding beyond your imagination.
A Culture of Teamwork, Empowerment & Development
CTCA® provides stakeholders with exceptional support and easy access to a wide range of tools and resources they need to bring the best of themselves, every day. Our benefits, wellness, and compensation programs lead the market. Imagine access to your own personal health coach! We also provide extensive training and career development opportunities that encourage professional and personal growth—it is a point of pride. We empower our stakeholders to deliver the highest standard of care, which we call
the Mother Standard®.
Responsible for ensuring that Lean Six Sigma is fully integrated into the hospital strategic plan as the primary means for implementing strategies and conducting improvement projects. Champions a culture of Stakeholder Empowerment through the facilitation of a robust Lean Sigma educational program, assisting Department Heads in making Lean Sigma strategies actionable within individual departments, and ongoing internal and external communication regarding Lean Sigma projects and initiatives. The Lean Six Sigma Director is able to successfully apply their experience and expertise in a broad range of process improvement tools to ensure the success of large, complicated projects. Through collaboration with executive champions, process owners, Green Belts, and project teams, they develop and communicate process improvement roles/responsibilities; recommend requirements, planning considerations for project planning efforts; and select and estimate appropriate activity requirements for projects. This position also serves as curriculum developer, trainer and project/team leader. As the leading voice on Lean Six Sigma methodology, they train, mentor and coach stakeholders instilling the Lean Six Sigma culture throughout the organization. Through their efforts they ensure organization compliance with the required Lean Six Sigma competency level.
- Minimum BS/BA with Master’s preferred.
- Formal training in lean six sigma required, black belt or equivalent experience required.
- Experience in applying Lean Six Sigma in a healthcare or service environment with a minimum of 10 years of relevant work experience.
- Management experience required, previous director level experience preferred.
- Must have experience leading large scale cultural transformation and change management initiatives.
- Must have team facilitation experience.
- Experience in mediation and conflict resolution preferred.
- Experience in presenting to Senior Executives and Board of Directors required.
The Best Place to Work
We call ourselves stakeholders because we all have a stake in the care and success of every patient. Today, CTCA stakeholders deliver healing and hope to patients fighting complex and advanced cancer in Atlanta, GA, Chicago, IL, Philadelphia, PA, Phoenix, AZ and Tulsa, OK. Each of our hospitals, and corporate entities, earned a Best Place to Work distinction and receives numerous accreditations that celebrate our culture of clinical quality, innovation, high performance and wellness.
Beyond The Resume, What We Look For
We select people with talent—people who value working with others and thrive in an environment of continuous improvement. We are creative and resourceful problem solvers. We are inventors and innovators. As a CTCA stakeholder, you make the difference in the life of a patient.
Do you see yourself working with a passionate team in a dynamic, high growth environment? If so, visit www.cancercenter.com/careers and begin the application process, today. Or apply directly here: http://www.click2apply.net/7xfjswn
We Fight Cancer: Care That Never Quits®
Cancer Treatment Centers of America® (CTCA®) delivers an extraordinary patient experience we call Patient Empowered Care®. We deliver state-of-the-art, high quality care through an integrative model where a team of experts puts patients at the center of their own care. Every day, you will help patients win the fight against cancer. Every day is challenging and rewarding beyond your imagination.
A Culture of Teamwork, Empowerment & Development
CTCA provides Stakeholders with exceptional support and easy access to a wide range of tools and resources they need to bring the best of themselves, every day. Our benefits, wellness, and compensation programs lead the market. Imagine access to your own personal health coach! We also provide extensive training and career development opportunities that encourage professional and personal growth—it is a point of pride. We empower our Stakeholders to deliver the highest standard of care, which we call the Mother Standard®.
This skilled individual will work to support a culture of continuous improvement by initiating and leading strategic Lean Six Sigma projects within clinical areas of Southeastern Regional Medical Center. This role will also provide training and expert coaching for clinical stakeholders working on process improvement initiatives. Additionally, this individual will assist with the development and needs of the Lean department which can include Kaizen implementation, blitz facilitation, A3 training/mentoring, Green Belt coaching, and data analysis. The focus will be on Quality and Risk improvement initiatives such as BCBS, QHIP, core measures and HCAPS.
- BS/BA degree preferred with clinical focus, Minimum Associates degree with supplemental experience.
- Formal training in the Lean Six Sigma methodology.
- Greenbelt certification preferred or demonstrated equivalent.
- Mandatory requirement of 2-4 years clinical experience within a healthcare environment.
- Experience in Quality and Risk strongly preferred.
The Best Place to Work
We call ourselves Stakeholders because we all have a stake in the care and success of every patient. Today, CTCA Stakeholders deliver healing and hope to patients fighting complex and advanced cancer in Atlanta, GA, Chicago, IL, Philadelphia, PA, Phoenix, AZ and Tulsa, OK. Each of our hospitals, and corporate entities, earned a Best Place to Work distinction and receives numerous accreditations that celebrate our culture of clinical quality, innovation, high performance and wellness.
Beyond The Resume, What We Look For
We select people with talent—people who value working with others and thrive in an environment of continuous improvement. We are creative and resourceful problem solvers. We are inventors and innovators. As a CTCA Stakeholder, you make the difference in the life of a patient.
Do you see yourself working with a passionate team in a dynamic, high growth environment?
Visit www.cancercenter.com/careers and begin the application process, today.
No phone calls or agencies.
Lean Six Sigma Black Belt - Guthrie Healthcare System - Sayre, PA
The Lean Six Sigma (LSS) Black Belt serves as the technical expert regarding the use of Lean and Six Sigma tools and methodologies. The Black Belt leads cross-functional projects and events and manages portfolios of Green and Black Belt projects.
Skill and prior experience coaching, teaching, and applying Lean Six Sigma as a Black Belt in transactional environments. Healthcare experience either in acute or ambulatory settings strongly preferred. Additional knowledge and experience applying Constraints management and TRIZ preferred. Expert-level knowledge evidence of successful application (operational and financial) of the Lean and Six Sigma (both DMAIC and DMADV) methodologies, including advanced statistical analysis, change management, and legacy quality tools such as PDCA commonly used in healthcare. Demonstrated ability to link operational improvements to financial benefits; to motivate others and achieve results. Demonstrated commitment to healthcare quality. Customer-focused in defining quality and establishing priorities. Strong interpersonal and leadership skills. Executive-level oral and written communication and presentation skills. Proficient in Microsoft Office applications and Lean and Six Sigma tools including Minitab, Chrystal Ball, and Visio.
Certified Lean Six Sigma Black Belt required (ASQ or equivalent corporate certification such as Motorola or GE); CPHQ preferred. Degree in Healthcare, Engineering, or Business Administration, or related discipline preferred. Healthcare experience preferred. Graduate degree preferred.
Excellent pay and benefit package available.
For more information about these exciting career opportunities please contact:
Holly Kline, Sr.Professional Recruiter
Phone: (570) 887-5452
Apply Here: http://www.Click2Apply.net/mgpbqbd
We are searching for a suitable candidate to join our SKF team as a SIX SIGMA CHAMPION AND QUALITY COORDINATOR. The ideal candidate will be responsible for driving and supporting 6 Sigma and quality initiatives and campaigns across the organization. They should be able to contribute towards making SKF Canada Limited a benchmark 6 Sigma organization by implementing new ideas and focusing on continuous improvements across all functions within our business units. This position is based in our SCARBOROUGH OFFICE.
- Develops, communicates and executes company’s 6 Sigma strategy
- Manages 6 Sigma projects by coordinating the projects, setting up the targets and following up on completion of projects
- Supports 6 Sigma training, audits and reviews
- Maintain quality management system to support the strategic plan and in compliance with SKF standard practices and ISO standards
- Monitors the performance of organization at corporate and departmental level and initiates corrective action when needed
- Reviews, develops and defines business processes and measures performance of the processes, together with the process owner
- Initiates different quality programs and activities to increase awareness of quality and drives improvements through teams and projects
- Plans, conducts and follows up on internal audits
- Responsible for planning 3rd party quality audits
- Manages the SKF Canada’s Website and is responsible to upload monthly scorecards
- Updates various Lotus Notes Databases such as EHSMS and Quality Manual
- Follows up on corrective/preventive and continuous improvement actions
- Coordinates activities related to the Business Process Review meetings
- Assist in the facilitation of WCA feedback meetings with various departments
- Creates monthly reports for various managements
- Post secondary degree or diploma/certificate in business or related field and a minimum of 3 years related experience or equivalent combination of education and experience
- Knowledge of Quality Management Systems including Total Quality Management Theory and ISO Standards is a plus
- Must have a Green Belt and willing to undertake training towards Black Belt
- Knowledge of flow charts, statistical tools and databases
- Excellent communication, interpersonal and organizational skills
- Ability to facilitate meetings and group discussions
- Ability to establish priorities and work independently
- Excellent leadership skills
- Ability to work in cross functional teams and manage projects
- Knowledge of MS Office (i.e. Excel, PowerPoint, Word & Visio) and Lotus Notes
SKF Group is a leading global supplier of bearings, seals, mechatronics, lubrication systems and services which include technical support, maintenance and reliability services, engineering consulting and training. The SKF business is organized into three business areas; Strategic Industries and Regional Sales and Service, servicing industrial original equipment manufacturers (OEMs) and aftermarket customers respectively, and Automotive, servicing automotive OEMs and aftermarket customers.
The Canadian operation opened in 1917 where SKF Canada Limited distributed bearings from its location on Bay Street in Toronto, Ontario. By 1951, the company built a factory in Scarborough where manufacturing and distribution of bearings took place. In 1982, the manufacturing in Canada was discontinued and the company moved its head office to 40 Executive Court in Scarborough, Ontario. SKF Canada is part of the Group’s Regional Sales and Service business area.
Today, SKF is known to be the leading knowledge engineering company providing solutions to its customers. SKF is represented in more than 130 countries. The company has more than 100 manufacturing sites and also sales companies supported by about 15,000 distributor locations. SKF also has a widely used e-business marketplace and an efficient global distribution system.
Salary range: $50-70K
We offer a competitive compensation package with company bonus, excellent benefits and pension plan.
Apply today by submitting your application to email@example.com
Lean-Six Sigma Master Black Belt – Office of Transformation
Treating patients with quality care means moving beyond the bedside and starting as soon as they step through our doors. It’s a simple belief that stretches across the Sutter Health East Bay Region of Alameda and Contra Costa counties, and to everyone at Sutter Health. Within our environment of collaboration, you’ll find your ideas are put to work improving patient care along every step of their visit. You’ll be challenged to make a difference while receiving every opportunity to succeed and, most importantly, work to transform healthcare one patient at a time.
This position serves as a Lean-Six Sigma (LSS) expert coach, instructor and tool/methodology innovator for the East Bay Region and its affiliated companies with a special emphasis on the medical foundation. He/she coaches regional and affiliate executives (e.g. REOs, CEOs, A-team members) on Lean-Six Sigma Management system elements, including project selection, belt candidate selection, learning through certification, and remedy replication. This includes coaching executives, belts in training, and team members to:
- Diagnose dashboard gaps
- Influence the application of appropriate Lean-Sigma methods that ensure realization of short, medium, and multi-year dashboard goals
- Ensure successful project selection, planning and execution of kaizen events
- Participate in a region-wide hoshin planning process
This person has primary responsibility for development, updating and delivery of Lean-Six Sigma curriculum; including phase-gate review approval, project tracking and certification board leadership. He/she teaches and coaches executives (CEOs), Black Belts (BB) in Training and team members and innovates improvements to traditional Lean Six Sigma methods, tools, and training.
Lean-Six Sigma Master Black Belt certification required; Graduate-level degree in business, healthcare, industrial engineering, industrial psychology and related fields are preferred
Prior experience coaching, teaching and applying Lean Six Sigma as a Master Black Belt in various industries including in a transactional environment is required; Healthcare Ambulatory settings preferred.
This individual must have a comprehensive understanding of business management systems with experience in the business of health care delivery, and have previous skill in teaching and coaching leaders without formal authority
Must have expert knowledge and skill of both Lean Six Sigma toolsets (DMAIC and DMADV) along with advanced Master Black Belt tools and techniques
Strong interest and ability to teach complex statistical, quality, leadership and change management topics is essential; Skill in coaching on-the-job application of new skills is also critical
Will use appropriate Black Belt and lean tools including Minitab, Crystal Ball, Statistica and other Lean Six Sigma software
As one of the nation’s leading, not-for-profit networks of community-based healthcare providers, Alta Bates Summit Medical Center offers all the benefits of a large network and the support you need to help you strengthen your career and the lives of your patients. To learn more and apply, please contact Melvin Freeman, CHCR, Regional Recruitment and Project Lead, at firstname.lastname@example.org. To apply online, please visit www.SHEBRCareers.com.
Industrial Engineer/Manufacturing Engineer with Lean or Project Management Experience
Sanoh America, Inc. is a mid-size automotive manufacturer, headquartered in Findlay, Ohio with manufacturing locations throughout North America. We currently have an opportunity at our Mt. Vernon, Ohio operation for a team-oriented lean manufacturing professional who is seeking a highly visible growth oriented position with a progressive company that embraces a robust Lean/Operational Excellence function to drive continuous improvement.
The qualified candidate will be responsible for the following:
• Lead the identification of process related improvement opportunities within the operation.
• Prioritization and action plan development associated with identified improvement opportunities.
• Lead project teams in improvement of identified opportunities.
o Train associates in Lean / Operational Excellence and the related procedures, concepts, methodology, tools, etc… used in the process. Lead workshops.
o Tracking and reporting of project status and results.
o Coordinate reward and recognition activities to acknowledge positive results driven by the program.
The successful candidate will possess a minimum of a Bachelor’s Degree in engineering, operations, or related discipline. In addition, the following is required:
• At least 3 years experience in a manufacturing environment, with responsibilities in engineering, manufacturing or materials.
• Experience in Lean/Continuous Improvement
• Enthusiastic, change agent approach.
• Ability to effectively train, coach and lead others.
• Good presentation skills to varied levels within the organization.
• Above average abilities in the utilization of Microsoft Office software.
• Strong analytical and problem solving skills.
A competitive compensation and benefit package is offered, as well as exceptional personal and professional growth opportunities. Interested candidates with a solid background demonstrating the necessary experience should submit their resume to: email@example.com
The Joint Commission evaluates and accredits more than 19,000 health care organizations and programs in the United States. An independent, not-for-profit organization, The Joint Commission is the nation’s predominant standards-setting and accrediting body in health care. Our accreditation and certification is recognized nationwide as a symbol of quality that reflects an organization’s commitment to earning and meeting certain performance standards.
We currently seek a Black Belt to join our team in the Oakbrook Terrace, IL area.
Job Description: Supports the Joint Commission’s activities associated with establishing and sustaining a robust process improvement culture. The Black Belt will lead strategic projects for the Joint Commission and mentor Green Belts. The Black Belt will learn and then enable others in adapting Six Sigma, Lean, CAP, and other performance improvement methodologies to drive results. The Black Belt will support the Master Black Belt in the development and implementation of a quality improvement training program for Joint Commission employees, which includes training Green Belts and others in problem solving. The Black Belt provides expert advice to process improvement teams regarding team dynamics, change management, process re-design strategies, performance improvement toolsets (especially those of Six Sigma and Lean), and technical expertise, such as statistical process control and flow, pull and data analysis. Initially the Black Belt will coach internal process improvement teams; however, as internal black belts are developed, the Black Belt will also provide guidance to process teams in the external health care community, as a part of the Joint Commission’s strategy to employ Lean Six Sigma tools to improve the quality and safety of patient care.
Requirements: Bachelor’s Degree required; Master’s Degree preferred. Health care experience with seven to ten years business/operations experience; budget management experience preferred. Certified Six Sigma Black Belt, with a minimum of one year experience as instructor to train Black Belts and/or Green Belts in Lean Six Sigma. Technical mastery of Six sigma and Lean tools and methodologies, including DMAIC. Experience leading a minimum of five Lean Six Sigma projects to closure. Strong project management, interpersonal, change management skills, including the ability to influence at all levels of the organization. Strong strategic business perspective and systems thinking capability and analytical and problem solving skills. Results oriented with a demonstrated experience of balancing multiple tasks and priorities. Significant degree of customer sensitivity/acumen. Proficient with Minitab software. Must be able to travel up to 40% of the time.
Excellent benefits package includes 3 weeks vacation, generous holiday and personal day schedule, flextime, business casual and casual Friday, 401K with company match; company paid retirement plan, free covered parking and more.
For immediate consideration, please apply online at:
Helping health care organizations help patients
Master Black Belt and Black Belt Opportunities
Treating patients with quality care means moving beyond the bedside and starting as soon as they step through our doors. It’s a simple belief that stretches across the Sutter Health East Bay Region of Alameda and Contra Costa counties, and to everyone at Sutter Health. Within our environment of collaboration, you’ll find your ideas are put to work improving patient care along every step of their visit. You’ll be challenged to make a difference while receiving every opportunity to succeed and, most importantly, work to transform healthcare one patient at a time.
We currently have several full-time opportunities for Black Belts!
As a Black Belt, you will serve as a Lean Six Sigma (LSS) expert coach, instructor and tool/methodology innovator for the East Bay Region and its affiliated companies. You will coach regional and affiliate executives on Lean Six Sigma Management system elements, including project selection, belt candidate selection, learning through certification, and remedy replication. As a Master Black Belt, you will have primary responsibility for development, updating and delivery of Lean Six Sigma curriculum, including phase-gate review approval, project tracking and certification board leadership. You will teach and coach executives (CEOs), other Master Black Belts (MBB) in Training Black Belts (BB) in Training and team members, as well as innovate improvements to traditional Lean Six Sigma methods, tools, and training.
Certified Black Belts strongly preferred; Lean Six Sigma Black Belt required and Certified Master Black Belts preferred for the Master Black Belt role
Graduate-level business, healthcare, industrial engineering, industrial psychology and related fields are preferred.
Prior experience coaching, teaching and applying Lean Six Sigma as a Black Belt in various industries including in a transactional environment is required; healthcare experience either in Acute or Ambulatory settings preferred
Must have a comprehensive understanding of business management systems with experience in the business of healthcare delivery, and have previous skill in teaching and coaching leaders without formal authority
Must have expert knowledge and skill of both Lean Six Sigma toolsets (DMAIC and DMADV) along with advanced Black Belt tools and techniques
Strong interest and ability to teach complex statistical, quality, leadership & change management topics is essential
Skill in coaching in on-the-job application of new skills is also critical
Will use appropriate Black Belt and lean tools including Minitab, Crystal Ball, Statistica, and other Lean Six Sigma software
As one of the nation’s leading, not-for-profit networks of community-based health care providers, Sutter Health East Bay Region offers all the benefits of a large network but finds its greatest strength in the many talents that our employees share with us and their patients.
To learn more, contact Melvin Freeman, CHCR, Regional Recruitment and Project Lead, at firstname.lastname@example.org. To apply online, visit www.SHEBRCareers.com, Job Codes 1109198 and 1109197.
University of Wisconsin-Madison
Senior Administrative Program Specialist
The University of Wisconsin-Madison is recruiting for up to 3 Senior Administrative Program Specialist positions in the Office of the Vice Chancellor, Administrative Project Redesign. The successful candidates for these positions will be responsible for working with leaders, faculty and staff in academic and administrative units throughout the university to design, implement, and measure outcomes for a variety of projects stemming from large campus initiatives for process, service and organizational improvement. These positions report to the Director of Administrative Project Redesign.
Chief responsibilities of the Administrative Program Specialist include but are not limited to:
Coaching process improvement teams
Teaching lean six sigma and other process improvement methodologies
Guiding change management efforts
Assisting teams in delivering results on time and with effective communication to campus.
Analyzing complex and diverse data
Designing and delivering performance measurements.
Relevant experience, skills and requirements:
Bachelor’s degree required
Advanced degree and/or certifications in the areas of Six Sigma (black belt) and /or project management and/or performance measurement preferred.
A minimum of five years experience in process improvement, including performance metrics, project management and /or change management.
Experience in process improvement in higher education is preferred.
Strong communication skills
Demonstrated experience working with leaders and staff implementing large and small scale projects.
Please send cover letter referring to Position Vacancy Listing #72504 and resume electronically to Lisa Walters, executive assistant to the Vice Chancellor for Administration, at email@example.com. Applications received by February 17, 2012 will receive first consideration.
Note: Unless confidentiality is requested in writing, information regarding the names of applicants must be released upon request. Finalists cannot be guaranteed confidentiality.
UW-Madison is an equal opportunity/affirmative action employer. We promote excellence through diversity and encourage all qualified individuals to apply.
OTC Associate Director of Operations
The principal purpose of this role is to be the functional manager for all support functions in the Office for Technology Commercialization (OTC). The Associate Director of Operations will oversee the support functions, manage personnel, manage processes, lead process improvement efforts using lean and six sigma tools, maximize efficiency, and provide timely and accurate reporting to the OTC leadership team. Key elements of the job include but are not limited to the following:
Accountable for performance of OTC contracts, finance, IT (InfoED), project management, and administrative functions and personnel
Provide timely and accurate reporting of finances, and other key metrics
Oversee the HR processes in the OTC in consultation with the Executive Director
Work closely with the Office of the Vice President for Research (OVPR) finance, HR and IT teams.
Develop quarterly reports for the OVPR, Deans and department heads. Ensure these reports are completed on time and delivered to the Executive Director of OTC on time.
Responsible for efficient transfer of information and management of work flow between the OTC and the Office of the General Counsel
Develop contacts with other technology transfer offices and perform benchmarking of key process and procedures.
Ensure all commitments of royalty payments, accounts receivables and payables are met on time.
Lead continuous process improvement initiatives in contracts, finance and IT processes. Use proven tools and techniques including lean enterprise and six sigma to perform process improvements.
This person is responsible for documentation and maintenance of written procedures and processes in the organization.
Be accountable for individual and support function goals as well as OTC team goals.
Key Results/Responsibilities and % Time Devoted To Each:
Oversight, management, supervision and process ownership for all finance, contracts, IT and administrative functions, projects and personnel in OTC (30%).
Ensure OTC compliance, process improvement and enhanced efficiency in all areas of finance, IT and contracts both internally and in collaboration with external parties. (10%)
Timely and accurate finance and contracts reporting. (10%)
Project manages key IT projects involving OTC’s InfoEd system including collaboration with OVPR IT. (25%)
Identify and drive process improvements using lean and six sigma tools. (15%)
Drive innovation in development of new processes and procedures (10%)
Communicate with the OTC Business Unit Leaders to establish requirements for processes and procedures.
Communicate routinely the university Office of the General Counsel and maintain regular correspondence to ensure smooth interactions and efficient processes.
Work closely with OVPR IT and partner with the assigned Lead Business Analyst and Enterprise Systems Coordinator
OVPR IT Research Systems Support to work on business processes and IT project management.
Work closely with OVPR and University HR functions.
Work with licensees on an as needed basis to resolve issues and build relationships.
The successful candidate will have the following qualifications:
A Bachelor’s Degree in Accounting or Finance is required.
A minimum of 7 years of industry experience in a related position is required.
Excellent written and verbal communication skills are required.
Excellent interpersonal skills are required.
Successful prior supervisory experience is required.
An MBA or equivalent advanced degree is preferred.
Demonstrated experience with lean enterprise and or six sigma is preferred.
Experience in IT project management is preferred.
Basic understanding of the copyright and patenting process is preferred.
Qualified applicants should apply online at: https://employment.umn.edu/applicants/Central?quickFind=99588 (posted 12/1/2011)
PROCESS REDESIGN COORDINATOR (SIX SIGMA BLACK BELT)
The Process Redesign Coordinator (PRC) uses the Six Sigma and Lean methodologies to develop and execute change management, business process improvement and process reengineering for Georgetown Hospital System initiatives that will result in productivity & bottom line savings. Work efforts include:
To lead teams in Lean Six Sigma methodology and implementation of projects.
To Assist and train others in the Six Sigma and/or Lean improvement processes, tools and methods.
Successfully complete assigned projects in a timely manner using Six Sigma tools and DMAIC methodology.
Report results and issues to Six Sigma Steering Committee, Champions, and Senior Leadership.
Train and mentor Greenbelts, help educate others in the organization about Lean Six Sigma, and foster use of Lean Six Sigma tools.
Proactively chair and facilitate meetings (Flow and Efficiency) with the Senior Leadership Team and Champions to identify key Six Sigma projects with their respective Cost of Poor Quality (COPQ); build a robust pipeline of projects; ensure the proper prioritizing, funding and resourcing of high-impact Lean Six Sigma projects.
Lead project identification and chartering workshops and provide input into the project prioritization matrix through focus groups and workshops.
Be able to synthesize quantitative data to draw business conclusions.
Complete other duties as assigned.
Minimum of 2 years experience coordinating or in a lead position within quality improvement department or related area in a health care setting required. This experience in a hospital system based setting preferred.
Minimum of two years experience in working within a Lean/six-sigma healthcare environment with a demonstrated history of positive results evidenced by completed projects with measurable cost savings required and submitted.
Bachelor’s Degree required. Healthcare related Bachelors degree preferred.
Master Degree in Healthcare related area preferred.
Certified Six Sigma Black Belt required.
LEAN certification required. LEAN six sigma certification or specific LEAN Healthcare certification preferred.
Ability to expertly lead, manage and mentor both individuals and teams in a complex quality improvement/project environment required.
Exceptional communication skills and ability to build relationships, work in partnerships and engage teams required.
Ability to act as a positive force to meet challenges head on and is able to withstand and work through ambiguity required.
Ability to be both thinker (see the big picture) and doer (roll up your sleeves and make it happen) at the same time required.
Proficient with PC’s and Microsoft office products such as Word, Excel, PowerPoint and Outlook required.
Applications are accepted on line via GHS website only: http://www.georgetownhospitalsystem.org/OTH/Page.asp?PageID=OTH000077
Georgetown Hospital System, 606 Black River Road, P.O. Box 421718, Georgetown, SC 29442
PROCESS IMPROVEMENT SPECIALIST (Black Belt)
EverBank Financial Corp provides a diverse range of financial products and services directly to customers nationwide through multiple business channels. Headquartered in Jacksonville, Florida, EverBank has nearly $12.0 billion in assets, $9.7 billion in deposits and more than 2,300 employees. With an emphasis on value, innovation and service, EverBank offers a broad selection of banking, lending and investing products to consumers and businesses. EverBank provides services to customers through websites, over the phone, through the mail and at 14 Florida-based Financial Centers.
Primary Characteristics: The role of the Process Improvement Engineer is to apply process improvement and engineering methodologies and principles to Enterprise, and lower level processes. This includes identifying, planning, performing and implementing process improvement solutions for Lending Division to include sales, loan origination and posting closing.
• Conduct assessments of current mortgage lending processes and identify opportunities for improvements
• Document current and future state, including process mappings
• Document requirements and solutions
• Perform cost and benefits analysis
• Document issues, action items, user requirements, or deliverables from project meetings and drive to resolution
• Perform a variety of project-related activities, including analysis and preparation of documentation and presentations
• Accomplish all work activities within established methodologies, standards, budget and timelines, while adhering to compliance and company policies
• Lead cross functional teams and manage stakeholder.
• Work with various business groups including PMO and IT to implement modifications to applications to drive efficiencies and diagnose / resolve issues
• Evaluate system configurations
• Assist in developing training materials
• Support test cycles, including test script development, and issue resolution
• Provide go-live support
• Other duties as assigned.
Minimum Qualifications (Knowledge, Skills, and Abilities)
• Must have strong technical and communication skills to be able interact well with management.
• Must have excellent interpersonal skills
• Must have strong facilitation skills
• Ability to perform process mapping
• Ability to perform process analysis
• Ability to perform gap analysis
• Strong analytical, organizational and problem solving skills to effectively address complex process issues.
• Excellent written and verbal communication skills.
• Detail oriented.
• Ability to multitask.
• Ability to work collaboratively
• Able to prioritize requests based on the needs of the business.
• Ability to work efficiently on own or in a group.
• Must be able to react quickly to a fast paced, rapidly changing environment.
• Ability to get along with others within the company (peers, subordinates, managers).
• Ability to effectively communicate verbally and written.
• Regular attendance as well as punctuality is expected.
• Ability to work extended hours as necessary [i.e. early morning, evenings, weekends, holidays, etc].
Training and Experience
• Six Sigma Black Belt or higher certification is required
• Bachelors degree is required, MBA is preferred.
• Mortgage background a plus, but not required
• Experience as an instructor to train Black Belts and/or Green Belts in Six Sigma a plus
• Experience with Hyland OnBase highly desired
• At least 5 years of experience designing and implementing business process improvements, including 3 years in a banking or financial institution environment
• Experience in Imaging and Workflow Application and Concepts
• Experience working with multiple business groups and managing/ reconciling their diverse priorities
• Exposure to formal process improvement methodologies
EverBank offers an excellent compensation and benefits package
Applications are accepted on line by visiting our website www.everbank.com and clicking on the link https://www.abouteverbank.com/careers/opportunities-Apply.aspx?jobid=2530007
(posted 5/27/2011) Director Project Management
ADT Worldwide is a group of Tyco International Ltd. With annual revenues of $7 billion and 67,000 employees worldwide, ADT Worldwide is the largest global safety and security company providing industry leading security and fire safety products and services in more than 50 countries. Working across a wide range of industries and commercial, government, and retail customers, ADT Worldwide delivers value-added solutions that help our customers protect their homes, businesses, families and employees, minimizing risk while reducing costs and improving efficiency.
Tyco Retail Systems (TRS), the leader in Loss Preventions and Store Performance Solutions, is looking to fill a key position in its engineering team. The Director, Project Management will be responsible for all aspects of project lifecycle management, with a focus on comprehensive solution offerings comprising integrated software, hardware and services components.
Ability to motivate and rally individuals and teams within the organization and train/coach team to become top performing project manager professionals.
Outstanding communication skills, both written and verbal.
Strong analytical and problem solving skills.
Strong experience with interfacing with various internal (engineering, sales, development, marketing, etc) and external constituents (customers, analysts, partners, etc)
Previous experience with project managing complex suite of hardware/software system solutions is a must.
Must be willing to work hard, be self-motivated and have a can-do attitude!!
Gather, document and prioritize User requirements across entire range of hardware, software and services components of TRS’ Loss Prevention, Item Level Intelligence and Store Intelligence Platform solution offerings.
Work with the cross-functional team to deliver the solution portfolio roadmaps consisted with the TRS business and solution portfolio strategy. Improve time-to-market, predictability and quality of solutions.
Champion and continually improve the Rally Point process.
Provide leadership for the cross-functional product team – coordinate and provide input into all team efforts to successfully manage solution offering components throughout their life cycle.
Train and coach team on project management and black belt skills.
Bachelor’s degree w/emphasis on technical discipline (i.e. Computer science, EE) is required. MBA degree is preferred.
Minimum 15+ years experience in software and/or hardware project management is a must.
Must possess strong project management skills and in addition the ability to drive projects.
Broad experience with various enterprise technologies such as XML/Webservices, Java/EJB based architecture, relational databases, Application Servers, mobile/desktop client technologies, reporting and analytic systems.
Experience with both licensed software applications as well as hosted/managed Software as a Service offerings.
Broad experience with various enterprise infrastructure technologies such wireless/wired networking technology, multiprotocol sensor devices (RS232, RS485, GPIO, LAN, etc) and RF technologies.
Experience with RFID technologies, multi-sensor networking hardware and software, remote monitoring and management methodologies and distributed enterprise software.
Tyco Retail Solutions offers an excellent compensation and benefits package.
For confidential consideration, please apply on-line to Jack Greenblott at:
Continuous Improvement Leader – RAM
LOCATION: Cincinnati, OH
DIVISION: Omya Inc.
DEPARTMENT: RAM Operations
The Continuous Improvement Leader will support Omya’s activities associated with establishing and sustaining a robust continuous improvement culture. The Continuous Improvement Leader will lead strategic projects and mentor the continuous improvement champions.
Support continuous COGS reduction initiative by facilitating project ideas generation as well as project ideas dissemination throughout the region.
Enable others in adapting Six Sigma, Lean, and other performance improvement methodologies to drive results.
Support the Continuous improvement manager in the development and implementation of a quality improvement training program.
Provide expert advice to process improvement teams regarding team dynamics, change management, process re-design strategies, performance improvement toolsets, and technical expertise, such as statistical process control and flow and data analysis.
Initially, coach internal process improvements teams.
BS or MS in Engineering. Work experience of a minimum of 10 years in the industry, preferably in continuous process industry such as mining, chemical or similar.
Technical mastery of Six sigma and Lean tools and methodologies including DMAIC.
Must hold a Six Sigma Black Belt.
Experience leading a minimum of five improvement projects to closure.
Strong project management, interpersonal, change management skills, including the ability to influence at all levels of the organization.
Strong strategic business perspective and systems thinking capability and analytical and problem solving skills.
Results oriented with a demonstrated experience of balancing multiple tasks and priorities.
Proficient with Minitab software will be considered an asset, as will the ability to speak Spanish and/or Portuguese.
Must be able to travel up to 75% of the time
.Applicants can either apply on our website or send email with their resume.
Black Belt II
Blue Cross and Blue Shield of Florida
Location: Jacksonville, FL
Type: Full Time
Job duties include but are not limited to the following:
Complete a minimum of 4 DMAIC and/or LEAN projects per year
Actively lead teams and provide individual contribution through problem solving efforts to reduce defects, cycle time, and rework
Work with finance and other members of the organization in assessing, tracking and reporting the financial benefit of all improvement projects
Identify and work to remove barriers that slow or prevent the successful attainment of process/productivity improvement and administrative efficiencies that will lead to cost reduction and competitive advantage
Provide management with project status through monthly project reviews
Prepare and write a final report on each project per the BCBSF final project report format
Influence leaders to make the necessary changes for improved performance
Metric Management Plan preparation and maintenance
Support Business Process Management through metric identification, measurement development and periodic Measurement Systems Analysis
Identify projects for, and maintain a list of future CI projects to be worked
Mentor Green Belts and upcoming Black Belts
Complete non-project related assignments as requested by Master Black Belt or area VP
Bachelor’s degree or equivalent work experience
6+ years business experience with a minimum of 2+ years experience to include quality-related work and Six Sigma work
Black Belt certified (will consider BCBS internal applicants if certification will be attained within 3 months)
Successfully started and completed 2+ Black Belt projects (must have supporting documentation)
Must have completed 2+ transactional-type projects
Demonstrated mastery of Six Sigma “soft” skill-set including but not limited to Communication Plans, ARMI, Includes/Excludes, and other project planning tools
Outstanding presentation skills with abundant experience in communicating with people at all levels
Proficient with Excel (specifically pivot tables), Word, PowerPoint and Minitab
Excellent written communication skills
Ability to quickly analyze data and create succinct presentations tailored to the audience at hand
Business Specific Criteria (preferred skills):
Knowledge of Health Insurance Industry Enrollment and Billing processes
Familiarity with Siebel, Siebel Analytics and RBMS
Click here to see our Career Video: http://www.view-career-video.com/videos/bcbsfl
For consideration, please visit our website at www.bcbsfl.com and click on the Careers link at the bottom of the page. Click on Search Career Opportunities and follow these important steps:
Log-in if you have an existing profile on the BCBSFL website. Otherwise, you will need to create a profile by following the steps provided on the site.
Search for the position by typing in the requisition ID:B1222JUN10 in the keyword search field.
Click on the Apply to this Job link.
Blue Cross Blue Shield of Florida is an Equal Opportunity Employer M/F/D/V.
Business Leader Network Member
Req Code B1222JUN10
Process Improvement Clinical Specialist
Are you passionate about your process improvement career?
As a Process Improvement Clinical Specialist here at Rutland Regional Medical Center you will experience a range of project work across the full depth and breadth of a teeming hospital environment. Our 1400 employees on campus are interconnected in a network of physicians and clinicians who have one thing in mind – help the patient! We are a community based hospital on a journey to excellence. We just attained status on that journey by winning the Vermont Governor’s Award for our work using the Baldrige criteria for healthcare. We also just attained status as a Magnet hospital which is an honor bestowed on us by the American Nurse Credentialing Center for evidenced based practice in the nursing profession. These are not small accomplishments, but we still have a long way to go. This is why we are seeking a top notch person for this role. This is a full time position, not a consulting assignment with a termination point; we want to hire someone who can become part of our long term team.
Primary Function at a Glance?
The Performance Improvement (PI) Clinical Specialist is responsible for planning, coordinating, facilitating, measuring and evaluating process and performance improvement initiatives using quality improvement methods. If you know how to apply DMAIC, then you can learn our lingo, and as you know, every company has their own brand of performance improvement lingo! The PI Clinical Specialist assists department leaders, clinicians and physicians in designing and executing performance improvement projects as well as studying results and identifying further actions to help improve clinical practice. The PI Clinical Specialist must develop strong, positive working relationships with their assigned stakeholders and serve as a knowledge resource for them in the area of performance improvement. Must be a team player and able to lead teams from the facilitator’s chair.
Knowledge and Skill Requirements?
Process Improvement Education – To qualify, you must have a proven educational record in process improvement methodology. It does not matter where you obtained this education as long as you can document it and show a track record of experiential knowledge utilization.
Clinical Education – We would prefer a licensed RN. However, other clinical education that trains you to be in direct patient contact will be considered. Your education path must be documented. If you are an RN you must be capable of obtaining a Vermont state nursing license.
Work Experience – Your resume must show 5 years of experience working in an acute care hospital setting. This experience needs to be in a clinical role. Your process improvement experience must be within this hospital clinical context. WE WILL NOT CONSIDER PEOPLE WHO DO NOT HAVE CLINICAL PROCESS IMPROVEMENT EXPERIENCE.
Experience with Regulatory Agencies – You must have experience working with standards from organizations such as HNSN (National Healthcare Safety Network), The Joint Commission, CMS (Centers for Medicare/Medicaid Services), and the National Patient Safety Foundation.
Are you sick of the rat race?
Just moments after leaving the hospital you can be experiencing the best that Vermont has to offer. Do you like to ski, mountain bike, kayak, hike, camp, fish, or hunt? Do you enjoy seeing deer, moose or the occasional bear? Do you enjoy the beauty of the four seasons? Does your heart sing when you smell the woodstove for the first time in the fall? Would you appreciate living in a place where tourists flock to see the changing colors of the leaves? Do you like snowmobiling on unlimited trails? Do you enjoy sailing on a pristine natural lake? How about bicycling or motorcycle cruising on quiet country roads? Are you interested in weekend bed and breakfast excursions renowned throughout the world? All of this is RIGHT HERE in the Rutland area, 5 minutes from our front door.
We even pay you! 5 years minimal experience will earn you $61k/year. High end experience earns you to $86k/year. Our benefits package is worth an additional 34% on top of that. For the right people we are also willing to provide a sign-on bonus to help you with a move from your location to here. Or, as a way to buy a new snowboard and a few years of seasons passes at Killington…which is only 20 minutes up the mountain from us!
Interested? Ready to Apply?
We aren’t going to make applying here difficult. If you have the right stuff then send an email with subject “PI Clin Spec” to Joe Cimbak, Manager of Workforce Planning & Development at firstname.lastname@example.org. Simply attach a resume, or cut and paste it, and provide a quick note about yourself. If you are so inclined, you may also apply on our website (www.rrmc.org). Before you do anything, take a careful look at the Knowledge and Skills Requirements section above, we will only consider candidates who are truly qualified per that section.
CI Manager – Black Belt
The primary objective of a Continuous Improvement Manager – Black Belt is to coordinate and strategically lead performance improvement initiatives globally. This will be accomplished through effective leadership and working relationships with business leaders, functional change agents, and all applicable functional department personnel. The CI Manager will utilize performance management, problem solving, and lean/sigma tools as well as training, coaching, and influence skills to achieve specific organizational change and financial objectives. The position will also be responsible for advising senior executives on the nature and progress of assigned improvement activities.
As a “Change Agent”, the CI Manager will be required to cultivate relationships (at the most senior levels) and establish a network of allies (at all levels) that will inspire and drive the rigor, value and benefits of Continuous Improvement throughout the organization.
The CI Manager (Black Belt) leads continuous improvement projects with representatives from one or more business areas. The Black Belt works closely with the business to understand and document processes/practices, establish measurement plans for CTQs and KPIs, identify and quantify process improvement opportunities, implement change and build and execute control plans. The Black Belt will work closely with members of the business area(s) that they represent to understand their issues and concerns so they can jointly improve on departmental KPIs. The person in this position will be expected to identify process improvement opportunities, execute against those opportunities and successfully realize quantifiable benefits.
Develop & maintain strong, positive business relationships with key internal clients to clearly understand their business processes, and the development/articulation of short & long term business objectives.
Conduct voice of customer exercises and define Value.
Clearly define the business case for the projects that have been proposed, and validate the opportunity, scope and importance of a project. The Black Belt will also update and maintain the status of their projects in a project database
Build, mobilize, and lead cross departmental project teams to meet the project objectives within the given time frame, and within budget; have a strong project management mindset.
Use Lean and DMAIC methodologies to understand current processes, identify impacts to current processes of proposed defect fixes or system enhancements, and work with the various stakeholders to propose and develop process and/or technology modifications.
Gather, collect, organize, prioritize, conduct statistical analysis, and present data concerning business and/or project opportunities
Facilitate meetings, kaizen events and workshops to solve urgent business needs
Develop requirements documents and conduct systems testing, training, and related documentation as necessary.
Participate in testing, training, and writing of control plan documentation and process enhancements.
Present regular status updates to stakeholders in the form of toll-gate reviews using DMAIC and Lean tools
Coach and mentor Green Belts and team members
Establish key measures of success for projects and implement tracking plans.
The successful candidate will be responsible for executing all of these responsibilities with minimal supervision.
Knowledge & Experience
Bachelor’s degree, prefer degree be in a relevant business discipline
Certified Black Belt with at least 10 years of commercial/ supply chain/ continuous improvement experience. Prefer Master Black Belt.
Lean knowledge/ experience to apply lean concepts and principles across an entire value stream.
Project management experience.
Ability to work in a highly matrixed, cross-functional organization.
Software applications such as Word, Excel, Access, PowerPoint, etc.
Excellent training and presentation skills with solid oral and written communication capabilities.
Consistently demonstrate the ability to act independently, prioritize and influence others on a regular basis.
Flexible to travel (approx. 65% annually)
Occasional evenings and weekends may be required to meet project deadlines.
AAP, EEO, M/F/H/V/D, Drug Free Workplace
All applicants are required to apply online here.
Master Black Belt
Paramount Pictures Corporation is a global producer and distributor of filmed entertainment, with robust and multifaceted divisions across all areas including digital, home entertainment, network and cable television distribution, studio operations, and consumer products and recreation. A unit of the leading global entertainment content company, Viacom, Paramount is part of a family of prominent and respected brands including MTV Networks and BET Networks.
Paramount Pictures is searching for an experienced Master Black Belt expert to manage and implement process improvement initiatives for Paramount’s Global organization. He or she will manage comprehensive reengineering initiatives across multiple business units, both domestic and international, ensuring delivery of expected benefits to the organization
Responsibilities to include, but not limited to:
Oversee the development and planning of reengineering projects within Paramount’s global Finance organization to identify anticipated benefits, quantify targeted results, establish measurement criteria and assist in the prioritization of initiatives
Serve as a catalyst for change and senior level Six Sigma Consultant within the organization focused on planning and implementing global finance process improvement initiatives
Lead specific process reengineering projects and ensure projects remain on-time, on-budget and deliver expected results
Evaluates data and trends to identify improvement opportunities and associated issues and risks
Identify quantifiable metrics and benchmarks to track cost savings over a period of time
Develop and roll out Lean / Six Sigma / Change Management standards and methodology
Trains and coaches others in applying Six Sigma and process reengineering methodology
Facilitate organizational changes, personnel training and new process implementation required to achieve anticipated business results
Prepare and manages project budgets
Prepare and presents regular executive updates summarizing project results
Establish and maintain strong working relationships across all business units and all levels of the organization
Bachelor’s Degree in Business , IT or Finance
Minimum of 10 years experience in process reengineering, business consulting and project management
Certified Six Sigma Black Belt with minimum of 5 years training and using Six Sigma Methodology principles and practices
Strong knowledge of SAP, Hyperion and other financial systems
Extensive experience with international processes and organizations
Experience with Corporate Finance, Financial Planning, Forecasting, Budgeting, and Accounting is preferred
Demonstrated experience managing tools and techniques required to effectively reengineer business processes
Excellent process redesign facilitation skills
Proven ability to lead change and motivate at all levels within the organization and deliver business transformation results
Ability to influence and lead in a fast-paced and collaborative environment
Excellent interpersonal, negotiation and conflict resolution skills
Broad experience working on project teams and structuring recommendations
Excellent written, verbal and presentation skills
Solid technical skills using PowerPoint, Excel, Access, and Word
Interested candidates must submit a resume/CV online to be considered
Must be willing to submit to a background investigation
Must be able to show eligibility to work in the United States
Equal Opportunity Employer
Paramount Pictures is an Equal Opportunity Employer
Interested Candidates can submit their resumes, with salary history to job req # 2060, at our Paramount website, by using the following link:
Performance Improvement Specialists
HEALTHFIRST, one of the fastest-growing, multi-product managed care companies in the Metropolitan area, provides affordable, quality medical access to the communities we serve.
Reporting to the Director of Performance Improvement, the Performance Improvement Specialists will lead performance improvement projects that are cross-functional and inter-departmental. The PI Specialists will apply Six Sigma or Lean methodology to achieve a specific business result. He/she is responsible for managing project teams and various project documents (e.g. project plans, weekly status updates, project deliverables, project charter/close out documents, issues log, etc.).
PI Specialists will be the project leaders for major cross-functional and inter-departmental initiatives focused on performance improvement. They are expected to:
Introduce the Six Sigma or Lean methodology and tools to team members and the organization;
Participate in project idea generation, selection, and scoping;
Determine and document project requirements;
Regularly provide project status updates to PI Leadership, project sponsor and stakeholders;
Successfully manage project timeline and deliverables;
Maintain various project documents;
Ensure the transfer of new solutions or processes into ongoing operations;
Mentor and coach Green Belts or Yellow Belts on smaller, department-level projects;
Participate in the deployment of other performance improvement methodologies;
Participate in PI initiatives (e.g. teach Intro to Six Sigma, publish articles on various aspects of performance excellence);
Provide support on departmental ad hoc projects or analysis;
Successfully communicate project progress to project team, sponsor, and stakeholders; manage relationship between these parties.
Knowledge of Six Sigma or Lean methodology and tools;
Ability to work cross-functionally in a matrix environment as well as on multiple projects under time constraints;
Ability to coach others, including business leaders, in Six Sigma or Lean tools;
Ability to communicate and work at all levels in the organization;
Strong leadership skills and desire to take on additional responsibility in the future;
Ability to use systematic, disciplined and data driven methods that get to root causes, in order to solve problems and analyze and improve processes;
Ability to formulate goals and plans for short and long term success;
Ability to monitor progress of projects and formulate progress reports to distribute to management;
Ability to effectively motivate staff;
Knowledge of the healthcare industry;
Ability to effectively negotiate and achieve agreement/buy-in;
Ability to plan and implement structured management practices;
Proficiency with key PC software (Word, Excel, PowerPoint, Visio, Access, Project, Minitab v14).
EXPERIENCE & EDUCATION:
Demonstrated experience in directing and managing large projects and influencing, driving and managing change;
Healthcare experience desirable;
Management consulting experience a plus;
Certification as a Six Sigma Black Belt;
Bachelors Degree a Must;
Master’s degree preferred.
We believe our employees are our most important asset, and offer competitive salaries and benefits in a friendly team environment. EOE. Please apply on-line at:
Do you believe in what you do? Can you feel it? Do you have what it takes? How strong is your commitment?
These are the types of questions we encourage our 60,000 associates to ask themselves every day. They are thinkers, doers, believers, achievers, leaders…
You can sum up the Sitel culture in three words: Vision. Passion. Purpose. These words are the heart of Sitel and embody everything we do.
Our growing company is currently seeking a Process Improvement Program Manager for the following location Augusta, GA.
Summary of Primary Job Responsibilities:
Represents and encourages a continuous improvement culture within the site. Responsible for Lean/Six Sigma projects that eliminate re-work, provide cost savings, increase revenues and increase client/customer satisfaction within the site.
Identifies opportunities/issues, defines and manages continuous improvement projects using the Lean
Sigma/DMAIC framework. Defines the organizational structure of the project and the interfacing with the functional work streams associated with project tasks. Directs and controls all work performed within the project framework of the DMAIC phases, and has the authority for project element’s task assignment and project schedule(s).
Responsible for daily communications and formal project reviews with both the project sponsor and project tollgate review team. Recommends solutions and controls, and implementing approved recommendations. Ensures accurate quality measurements and tools are implemented within campaigns.
Principle duties include:
Meets all project goals (Quality, Delivery and Cost)
Identifies, tracks, and manages project tasks, and resolves project issues.
Proactively disseminates project information/reporting to all stakeholders.
Identifies, manages, and mitigates project risk.
Ensures that the overall project solution is of acceptable quality.
Proactively manages scope to ensure that only what was agreed to is delivered, unless changes are approved through scope management procedures.
Defines and collects metrics to give a sense for how the project is progressing and whether the deliverables produced are acceptable.
Manages the overall work plan to ensure work is assigned and completed on time and within budget.
College degree in a business–related field or equivalent experience.
Two years of contact center management experience and one year of demonstrated use of Lean Sigma, Six Sigma, Project Management tools and methodologies, or equivalent experience.
Strong analytical and project management skills with the ability to manage multiple tasks simultaneously, resolve problems and present appropriate business solutions and recommendations.
Strong interpersonal skills demonstrating the ability to work independently and with a cross functional team. Excellent technical (MS Project, Word, and Excel) and math/statistical skills.
Knowledge/Abilities: Strong understanding of the call center industry and operations. Ability to work in a dynamic, fast-paced environment. Understanding and ability to use statistical process analysis.
Demonstrated ability to develop professional relationships and interact with all levels of internal and external clients.
Understanding and ability to use math principles, charts and graphs.
Lean Sigma or Six Sigma Green Belt training or certification preferred.
Compensation: 35-55k plus 20% annual bonus opportunity.
If you are interested email your resume to email@example.com.
Sitel offers a comprehensive benefits package. Compensation is commensurate with skills and experience. Criminal background investigation and credit check will be obtained for all candidates being considered for this position.
Sitel is an Equal Opportunity Employer
Director of Quality Legal Technologies E-Discovery Products and Services
Kroll Ontrack (www.krollontrack.com) provides technology-driven services and software to help legal, corporate and government entities as well as consumers recover, search, analyze, produce and present data efficiently and cost-effectively. In addition to its award-winning suite of software, we provide data recovery, advanced search, paper and electronic discovery, computer forensics, ESI consulting, and trial consulting and presentation services.
As a result of continued growth, we are seeking a Director of Quality to join our Eden Prairie, MN team. In this highly visible role, you will maintain, improve and drive quality programs within Electronic Discovery Products/Services by identifying, addressing, and resolving quality risks associated with delivering highly-dynamic, professional technology services/products. Responsibilities include quality strategy development, process improvement, workflow management, quality control, staff development, and performance measurements. The Director of Quality, Electronic Discovery Products/Services must embrace the responsibility of providing service delivery quality that exceeds customer expectations.
Implement quality standards, specifications and requirements. Perform audits and verifications regularly using best practice methods. Develop and deploy quality-related initiatives and executive-level progress summaries
Provide regular communications ensuring that employees at all levels understand objectives, values and results of quality-related initiatives
Identify and document risks to quality, establish corresponding reliability/risk mitigation goals and response plans
Ensure client satisfaction meets or exceeds established goals, investigating and responding to any customer complaints regarding quality
Travel Requirements: 0-10%, may involve occasional international travel
Bachelor’s or Master’s Degree in related field or an equivalent combination of work experience and education
15 years of quality management experience with five years managing in a dynamic, service-oriented, technology environment
Minimum 5 years personnel, project, and budget management experience
Certification in formal quality methodology (e.g., American Society of Quality, Quality Auditor, Lean Six Sigma)
Clear and effective communication and collaboration with internal and external clients to include verbal, interpersonal, listening, influencing and presenting.
Working knowledge in areas of business design and change management
Knowledge of Legal Technologies market is highly desirable
How to Apply:
For immediate consideration or for more information about Kroll Ontrack and our offerings, please visit www.krollontrack.com and apply for job number EDE000JS; please include cover letter and salary requirements.
Kroll Ontrack offers you a challenging and creative work environment, competitive salary, quarterly incentives, 401(k) plan with matching contributions, health and dental benefits, short and long term disability coverage, as well as the opportunity to play a key role in shaping our future.
“An Equal Opportunity Employer M/F/D/V”
The Company: Thoratec Corporation (posted 8/26/08)
Thoratec Corporation is a leading manufacturer of circulatory support products for use by patients with congestive heart failure. The Thoratec Ventricular Assist Devices (VAD), or VAD’s, offers external and implantable products that provide circulatory support for both acute and long-term needs. We utilize our proprietary technology and expertise to help the cardiac surgeon dramatically improve the lives and outcomes of those suffering from cardiovascular disease.
The Role: Black Belt, Lean Six Sigma Program Manager
We currently have an opportunity for a Black Belt, Lean Six Sigma Program Manager in our Operations Department based in our Corporate HQ office located in Pleasanton, Ca.
The Black Belt, Lean Six Sigma Program Manager will be responsible for developing, leading, deploying, and implementing a Lean/Six Sigma program within the Cardiovascular Division of Thoratec, Corporation. The position will also partner with organizational leaders to support, lead, and drive cross functional projects and business critical initiatives that have a strategic or global business impact utilizing Lean/Six Sigma tools and methodologies.
Develop the architect and implement a Lean/Six Sigma improvement process.
Deliver Lean/Six Sigma training; Ensure consistency of core training.
Proactively lead high value Lean/Six Sigma business improvement efforts.
Communicate with the Executive Management Team on the status of continuous improvement projects.
Partner with executive management business leaders, project champions, and process owners in developing a portfolio of continuous improvement projects that are aligned with business unit goals and objectives.
Serves as the Lean/Six Sigma technical content expert and build organizational sustainability of process improvement knowledge and strategies.
Discover application opportunities for continuous improvement strategies and tools.
Manage to financial and project delivery expectations.
Educate and coach employee to become change agents utilizing Lean/Six Sigma methodologies.
Achieve a strong business culture of Continuous Improvement.
Maintain currency of knowledge and information regarding the use of Lean/Six Sigma methods and tools in regard to complex, high visibility performance measurement and management initiatives
Maintain compliance to corporate governance standards. (i.e. Sarbanes-Oxley, FDA Class III guidance, Corporate SOPs, etc.)
EDUCATION AND EXPERIENCE:
Proficiency with Lean/Six Sigma tools and methodologies acquired through formal training and/or direct work experience with a certified Master Black Belt.
Demonstrated analytical skills.
Process Oriented – Experience in, or working with process mapping, value mapping, and process analysis.
Strong knowledge in all aspects of project management including but not limited to requirements gathering, analysis design, planning, testing, documentation, and production implementation.
Experience in training and applying Lean/Six Sigma methodologies encompassing Lean, DMAIC (Design-Measure-Analyze-Improve-Control), and DFSS (Design For Six Sigma).
Strong demonstrated team leadership and relationship skills.
Familiarity with audit, compliance, and Quality System process requirements.
Excellent verbal & written communication skills; strong interpersonal and influencing skills.
Highly results oriented; ability to effect change in a high paced environment.
8 years experience in the application of Lean/Six Sigma tools & Methodologies with at least 5 years as a certified Black Belt or equivalent leading multi-dimensional process improvement projects.
B.S. degree required; M.S. degree preferred
We offer an excellent benefits package including medical/dental and vision, EAP, 401K, ESPP & tuition reimbursement. EOE M/F/D/V.
Apply online at: http://tbe.taleo.net/NA2/ats/careers/requisition.jsp?org=THORATEC&cws=1&rid=392
If the link does not work, simply copy the complete URL and paste it into your browser’s address line.
Take your career to the next level.
Hurley Medical Center is a Level III NICU and a Level I Trauma Center. That means our professionals see tough cases, work with the latest technology and experience a higher level of care. It’s time to rediscover your true calling – doing great things. We are currently recruiting for the following positions:
DIRECTOR OF EDUCATION AND ORGANIZATION DEVELOPMENT
Develops, implements and evaluates a wide range of services, systems and programs that support planned organizational change, improve employee and management skills, and enhance organizational capabilities and effectiveness. Establishes a learning organization.
Master’s degree in Education, Human Resources Administration, Organizational Development, Psychology, Health Services or related field. Five (5) years of professional experience in management development /organizational development, two (2) years of which must be in process improvement and process improvement certification, preferably as a Black Belt in Six Sigma or Lean Six Sigma.
We’re doing great things. Are you? It’s time to find out. Please send your resume, indicating position of interest, to: Hurley Medical Center, Job Opportunities, One Hurley Plaza, Flint, MI, 48503, (810) 257-9140; Fax: (810) 762-6513; E-mail: firstname.lastname@example.org. We are proud to be an Equal Opportunity Employer.
Clinical Excellence. Service to People.
Operations Support Leader Yale-New Haven Hospital
We are currently hiring a full-time Operations Support Leader, to serve as an Internal Consultant in our state-of-the-art hospital. Candidate will assist in the development, facilitation, implementation, and evaluation of our programs to improve process efficiencies and positively affect the quality and service that is delivered to our patients. Individual will also be expected to assist senior management in defining, measuring, evaluating, and achieving operational objectives, as well as function as an internal consultant for process and outcome improvement.
Qualified candidate will have a Master’s degree in a Clinical Field, Business, Public or Health Services Administration and 2-3 years’ of operations support experience in a hospital or complex service environment as an internal consultant. Master Black Belt in Lean & Six Sigma required, with a demonstrated track record using these methodologies and leading lean/six sigma initiatives. Individual is also expected to have current knowledge of healthcare regulations and practices that may have potential impact on our operations, and remain up-to-date on any additional changes within the industry.
At Yale-New Haven Hospital, we offer generous compensation and comprehensive benefits. If you are looking for a rewarding job with challenging opportunities, we encourage you to apply. To find out more about this position, and to apply online, please visit us at www.ynhhcareers.org. EOE