Root Cause Analysis Training — Online


Root Cause Analysis

What You Will Learn

The RCA concepts will help you identify answers to the following questions:

  • How many problems are encountered each year? How many seem to recur?
  • How many have an unknown cause? How many have known cause?
  • Is a team created to solve them? Does the team use a structured process?

Who Should Register?

This program is for individuals, teams, and organizations that desire to institutionalize an operating system for structured problem-solving. Including but not limited to Operations Staff in manufacturing and service organizations, managers, process owners, and engineers.



Topics Covered:

  • What Root-Cause Analysis (RCA) is, why we need it and when to use it
  • Problem-Solving Process Flowchart (8D Roadmap)
  • Problems vs. Opportunities
  • Preventative Practices
  • Problem Detection & Specification
  • Problem Anatomy = |Should – Actual|*Risk
  • Causes to Determine
  • Cause Structures
  • Situation Appraisal
  • Known vs. Unknown Cause
  • Using Facts, Evidence & Assumptions
  • Interim Actions
  • Using a Team Approach
  • Risk Analysis Tools
  • Importance of Language
  • Cause-Effect Mapping Methods
  • Potential Cause Filters and Generators
  • Human Error
  • Choosing the Best Solution Profile
  • Solution Validation
  • Exercises & Case Studies

What You Will Receive

  • Access to the online RCA training for 90 days in our online Learning Center portal
  • Access to the online RCA manual, delivered using LockLizard for secure access
  • Downloadable library of RCA templates and files to use and modify as you see fit
  • Certificate of completion upon successfully passing the final comprehensive exam
  • You are not to provide your login information to other users: your online account is only for your personal use
  • Please note there are no refunds once the program has been started or 7 Days after purchase.

A printed copy of the slides used during the presentation can be purchased and shipped anywhere in the US for $70.