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Key Terms

This page has terms from M-O.

Term	Definition
Management-by-fact	A decision making using criteria and facts; supporting "intuition" with data; tools used include process measurement, process management techniques, and rational decision-making tools (e.g., criteria matrix).
Measure	1. DMAIC phase M, where key measures are identified, and data are collected, compiled, and displayed 2. A quantified evaluation of specific characteristics and/or level of performance based on observable data.
Moment of truth	Any event or point in a process when the external customer has an opportunity to form an opinion (positive, neutral, or negative) about the process or organization.
Multivoting	Narrowing and prioritization tool. Faced with a list of ideas, problems, causes, etc., each member a group is given a set number of "votes." Those receiving the most votes get further attention/consideration
Non-value-adding activities	Steps/tasks in a process that do not add value to the external customer and do not meet all three criteria for value-adding; includes rework, handoffs, inspection/control, wait/delays, etc. See also Value-Adding Activities.
Operational definition	A clear, precise description of the factor being measured or the term being used; ensures a clear understanding of terminology and the ability to operate a process or collect data consistently.
Output	Any product, service, or piece of information coming out of, or resulting from, the activities in a process.
Output measures	Measures related to and describing the output of the process; total figures/overall measures.

Six Sigma Training and Six Sigma Certification from Six Sigma.us